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  • Free Webinar: A Guide to Cost-Efficient Service Delivery

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/19/2020 at 1:00 PM (EST)

    Join Granicus for a webinar on how your community can reduce the costs of service delivery without sacrificing the levels of service your citizens have come to expect.

    While the demands for services have been increasing due to the pandemic, local governments are facing a $500 billion dollar shortfall in the next few years. Governments are having to do more with far less while needing to ensure compliance is high for revenue-generating services. So how do you reduce the total cost of service fulfillment, while dealing with an ever-changing pandemic environment, and improving the citizen experience? 

    Join Granicus in this live event where we cover how modernizing service delivery can provide multiple benefits for multiple functions within your local agency, and why it will take days, not months, to transform a multitude of services. 

    Register for this webinar to learn: 

    • What cost savings modernizing services can bring 
    • How to add more valuable time back into your staff’s day 
    • How to improve licensing, permit, and other service compliance 
    • The role in modernizing services in creating better civic and staff engagement 

    Hilary Jones

    Customer Ambassador, Granicus

    Hilary Jones has had a long career in public services having worked at local, regional, and central government levels with a focus on delivering quality public services. She has successfully developed and delivered major transformation programs in response to government austerity measures and the need for modernization and reform at an executive level. She is currently a Customer Ambassador for Granicus, where she can help many government agencies at once with their digital transformations.

    Jake Sager

    Product Management Professional, Granicus

    Jake Sager is an award-winning Product Management professional at Granicus who creates technology solutions that foster resident engagement. Additionally, while at BCG Digital Ventures, Jake transformed digital strategies and enterprise software for Fortune 500 companies. Jake holds an MBA from the Daniels College of Business at the University of Denver. Jake is also Pragmatic Marketing Certified.

  • Free Webinar: Short-Term Vacation Rentals: What Local Governments Need to Know

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/17/2020 at 1:00 PM (EST)

    Join Granicus for a webinar on strategies for effectively managing the short-term rental market in your community.

    Best represented by the types of rentals found on Airbnb, VRBO, and Flipkey, short-term rentals have grown from a cottage industry to a multi-billion-dollar market. Although it has positively impacted many economies, without strategic ordinances and effective enforcement, this rapidly changing market can harm communities and create significant headaches for local government.

    Join Ulrik Binzer & Jeffrey B. Goodman to discuss how Airbnb-style rentals impact quality of life, and how to effectively regulate, enforce, and even benefit from STRs in your jurisdiction. In this session, you’ll learn: 

    • Current developments in the short-term rental market today through proprietary data 
    • How, and why, to build a strategic ordinance that works 
    • Key components of an effective enforcement program 
    • How short-term rental enforcement can improve revenue collection 


    • Ulrik Binzer, General Manager of Compliance Services, Granicus
    • Jeffrey Goodman, Planner

    Ulrik Binzer

    General Manager of Compliance Services, Granicus; founder, Host Compliance

    Ulrik Binzer is the General Manager of Compliance Services at Granicus and founder of Host Compliance, the world’s leading provider of short-term vacation rental registration, tax collection and compliance monitoring software and services for local governments. A pioneer in the vacation home rental enforcement solution space, Ulrik developed the first vacation home rental compliance monitoring tools and now uses his expertise and insights to help local governments across North America draft and enforce short-term vacation rental regulations.

    Jeffrey Goodman

    Since 2014, Jeffrey Goodman has been engaged in a long-running research project focusing on data-driven and innovative regulation of short-term rentals based on a shared responsibility model and effective place-based rules that work at multiple scales. Beginning in New Orleans – a city in constant discussion over the rights of tourists and locals – Jeffrey has engaged with neighborhood groups, elected officials, housing and tourism advocates, and the tech community to move past a ‘yes or no’ battle towards a more nuanced and effective regulatory environment. His data work, which involved both online and in-person collection, has led to advisory roles with policy advocates in New York City, New Orleans, and San Francisco, real estate reporters in Manhattan, and local governments in Colorado.

  • ICMA Coaching: 2020 Coaching Webinars Package

    Contains 6 Product(s)

    Sign up for all six FREE live webinars spotlighting best practices featuring local government professionals and experts -- invite your whole team to participate!

    ICMA Coaching Program webinars are opportunities for local government professionals of all career stages to learn about new and leading practices, strategies and tactics, and developing issues and trends in the field. The six Webinars are:

    Workplace Conduct: How to Deal With Water Cooler Talk

    Managing and Mastering Council-Staff Relationships: The Nuance of Governance

    Lessons in Value-Based Leadership: Leading With Principle

    Managing Hostility in Public Discourse: Living in an Age of Anger

    Charting Your Future: Developing Your Personal Strategic Plan

    Talent Management in the 21st Century: Growing, Attracting, an Retaining Your Best

    Participation in this free coaching webinar series qualifies for ICMA Voluntary Credentialing Program credit.

    Can't attend? Register and receive an automatic e-mail notice when the recording is available. 

  • ICMA Coaching: Talent Management in the 21st Century: Growing, Attracting, and Retaining Your Best

    Contains 1 Component(s) Includes a Live Web Event on 11/12/2020 at 1:30 PM (EST)

    Learn best practices on how to attract, and retain employees.

    The days when employees were hired right out of college and stayed with the same company until they retired are long gone, and yet many organizations still follow the same talent management process from thirty years ago. Organizations must re-imagine best practices for  attracting, growing, and retaining talent in this age of technological advancement.


    • 1. How can organizations attract and retain talent?
    • 2. Should talent be grown from within the organization?
    • 3. Is there a lack of clear guidance and general objectives about talent management in the Human Resources field?

    We'll be using webinar tools (including real-time questions and live polling) to make this a great opportunity for audience interaction.

    ICMA-CM: This webinar meets Practice 13 (Human Resources Management and Workforce Engagement) of ICMA’s Practices for Effective Local Government Leadership

    Can't attend? Register and receive an automatic e-mail notice when the recording is available. 

    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner

    Dominic Lazzaretto

    City Manager, Arcadia, CA

    Dominic Lazzaretto has served as the City Manager for the City of Arcadia, CA since 2012 and brings over 25 years of experience to the full service community with an annual budget of $120 million and a full-time staff of over 300 employees. Dominic also served as La Palma’s City Manager from 2007-2012. He is focused on employee and organizational development and serves as Co-Chair of the Cal-ICMA Talent Initiative. Dominic has earned a Master in Public Administration from Cal State Long Beach and a Bachelor of Science from The Schreyer Honors College at Pennsylvania State University.

    Joshua Franzel


    Joshua Franzel is the President/CEO of the Center for State and Local Government Excellence (SLGE). He has been with SLGE since 2007, holding the positions of Vice President of Research and research associate. Franzel leads initiatives on a range of public policy, finance, and management topics, often collaborating with organizations from the public, private, and academic sectors. He also is director of policy research for the International City/County Management Association (ICMA) and oversees the development of the organization’s white papers. Before his roles with SLGE and ICMA, he worked for both the Delaware and Florida Legislatures and was a Presidential Management Fellow with the International Trade Administration and the Office of Management and Budget. His publications and research have focused on state and local government management, public finance, demographics, public employee benefits and compensation, and government innovation. Franzel is an adjunct professor at American University, School of Public Affairs, Department of Public Administration and Policy in Washington, DC, where he has taught graduate level courses on state and local management and urban policy. He holds a Ph.D. in Public Administration (& Policy) from American University, an MPA from Florida State University, and a B.A. from the University of Delaware.

    Victor Cardenas

    Assistant City Manager, Novi, MI

    Victor is currently serving as the Assistant City Manager for the City of Novi, Michigan. He received a Bachelors Degree from Grand Valley State University and an MPA from Indiana University. Victor recently became an ICMA Executive Board Member. 

  • Improving Your Jurisdiction's Development Review Process

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/10/2020 at 1:00 PM (EST)

    In this webinar, you'll learn how to streamline your jurisdiction's development review process while enhancing customer service and improving communication.

    When working with developers, most local governments have a review process in place to ensure compliance with zoning regulations and other laws governing construction projects. These processes are often difficult to navigate and burdened by an excessive amount of paperwork, among other issues that can hamper economic development and drive developers away from your community. However, there are a number of steps your jurisdiction can take to simplify and streamline these procedures, making them more painless for all parties involved.

    Join Jim Nichols, ICMA-CM as he reviews best practices for improving your local government's development review processes. You will discuss:

    • How to identify inefficiencies in your current procedures
    • Strategies for improving lines of communication between departments involved in the review process
    • How to improve customer service at each point in the process
    • The international perspective: practices being employed in the Philippines that may benefit your community

    ICMA Practice Areas: [7] Strategic Planning; [8] Policy Facilitation and Implementation; [10] Service Delivery

    In recognition of the hard work and selfless service of the local government community during these uniquely challenging times, we are offering a discount on webinar registration rates. Enter the code PSAD2020 during checkout to get $50 off the price of this webinar.

    Jim Nichols, ICMA-CM

    Program Manager, Jacobs

    Jim Nichols has had an extensive career in local government executive management around the US, having served over 17 years as Assistant/Deputy City Manager amongst other executive roles for communities around Texas, Arizona and Nevada. Over the course of his career, Jim has been responsible for the refinement and improvement of development review processes (DRP’s) in multiple communities. Most recently, Jim served on a pro-bono assignment in the Philippines for ICMA where he was charged with creating a training program for cities around the Philippines to improve their local permitting processes, as per a directive from President Duterte.

    Jim holds a Master of Science degree in Engineering from the University of Connecticut and is a licensed Professional Engineer in Arizona, Nevada and Washington. He also is a Credentialed Manager through ICMA and has published 2 books through the American Public Works Association.

  • The Game-Changing World of Strategic Asset Management

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/04/2020 at 1:00 PM (EST)

    Join ICMA Strategic Partner Dude Solutions for a follow-up webinar on the benefits of strategic asset management..

    This year has brought truly unprecedented change – in how we work, where we work, and certainly in our already-constrained budgets. Overcoming the uncertainty of change comes from understanding our options and having solid data-driven plans to support those options. In this webinar, we dive into the game-changing world of strategic asset management (SAM). Understand the shift from traditional tactical asset management to future-focused lifecycle modeling to balance budgets, communities’ service needs, and asset condition – and ultimately deliver more sustainable facilities and infrastructure into the future.

    Hear from an industry leader with experience across three different-sized municipalities – from a capital city, a large inner-city municipality, and a small township – on how strategic asset management delivers meaningful results to communities and budgets.

    • Our conversation will help answer questions like:
    • How do I manage the life of my entire asset portfolio over the long term?
    • How do I deliver the service my community needs from these assets?
    • How can I do both of those things, yet still balance tight budgets?
    • What will future asset health and service levels be under different funding scenarios?
    • How can I get started with the data I have today?

    Join us to see how strategic asset management delivers solid, integrated long-term capital works and financial plans that powerfully demonstrate to all stakeholders the consequences of today’s decisions on tomorrow’s infrastructure and facilities.

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    ICMA Practice Areas: [7] Strategic Planning; [9] Community and Resident Service; [11] Technological Literacy; [12] Financial Management and Budgeting

    Ashay Prabhu

    VP of Strategic Asset Management, Dude Solutions

    Ashay has over 20 years’experience in strategic asset management and was the Co-Founderof Assetic, which was recently acquired by Dude Solutions. He has led thedevelopment of condition algorithms, asset valuation methods, lifecycle prediction analytics, and ispassionate about applying this science to close the global infrastructurerenewal gap. Ashay has a Directorship at the Asia Pacific Institute of AssetManagement, is an adjunct professor of Strategic Asset Management at BondUniversity, a Bachelor of Engineering (Hons), and is a chartered professionalmember of the Institution of Engineers Australia. 

    Ben Clark

    Group Manager Assets and Infrastructure, Town of Walkersville, South Australia

    Ben is an award-winning asset management thought leader with demonstrated history in Local Government and private sectors. Skilled in asset management, analytical skills, surveying, data mapping, and strategic modelling, Ben complements his career experience with a Master of Business Administration (M.B.A.).

  • 2020 Effective Supervisory Practices Webinar Series

    Contains 6 Product(s)

    Back by popular demand is ICMA University's Effective Supervisory Practices Webinar Series. Based on the ICMA bestseller, this six-part webinar series is an opportunity to bring practical supervisory training to your jurisdiction without the high costs of hiring consultants.

    This six-part webinar series will demonstrate the principles covered in Effective Supervisory Practices (5th edition) and its companion study guide. Designed as a primer for new supervisors, this series is a must for any jurisdiction looking to lead change, improve customer service, or strengthen communication between supervisors and staff. Below is the updated schedule for the course:

    • Session 1: The Foundation: Roles of a Supervisor/Supervisory Leadership and Ethics (Chapters 1, 2, 3): Thursday, September 3
    • Session 2: The HR Stuff: Ensuring a Safe, Respectful, Harassment-Free Workplace (Chapters 14, 15): Thursday, September 17
    • Session 3: Sharpening Your Focus: Strategic Planning, Managing Workflow, and Budgeting (Chapters 4, 5, 6): Thursday, October 1
    • Session 4: Raising the Bar: Motivating Employees and Customer Service (Chapters 12, 16): Thursday, October 15
    • Session 5: The People Part: Hiring and Onboarding, Fostering Accountability, Evaluating Performance (Chapters 9, 10, 11): Thursday, October 29
    • Session 6: The Great Communicator: Team Building, Communicating, Leading Change (Chapters 7, 8, 13): Thursday, November 12

    Each 90-minute session will begin at 1:00 PM EST.

    REQUIRED READING: Effective Supervisory Practices, 5th Edition and Effective Supervisory Skill Building Study Guide (book prices are $84/member; $110/nonmember). To order, please call 1-888-280-2370 or send an e-mail to All sales must be prepaid with credit card or check, and all sales are final (no returns accepted unless the publication has been damaged in shipping).

    • Features: 
    • Longer on-demand access (now 6 months instead of 3)
    • Easy-to-use platform
    • Seamless audio
    • Enhanced polling
    • Session quizzes

    This registration page is for single log-ins only. For more information about purchasing individual logins for multiple staff members, please visit this page.

    ICMA Practice Areas: [1] Personal and Professional Integrity; [4] Staff Effectiveness; [5] Personal Resiliency and Development; [6] Strategic Leadership; [7] Strategic Planning; [12] Financial Management and Budgeting; [13] Human Resources Management and Workforce Engagement; [14] Communication and Information Sharing

  • Effective HR Policies and Procedures for the 'New Normal'

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/27/2020 at 1:00 PM (EDT)

    In this webinar you'll hear how local governments have modified their HR policies and procedures in the wake of COVID-19, and learn how to implement the most effective changes in your own workplace.

    The ongoing COVID-19 pandemic has forced virtually every local government in the country to drastically alter their normal HR policies, procedures, and processes, and the recent upsurge of cases suggests that these changes may need to remain in place for the indefinite future. On the bright side, the past few months have given us a much better idea of which of these changes have been the most useful, and how they can be most effectively implemented.

    In this webinar, you'll join human resources experts Carol Granfield, ICMA-CM and Sandy Stapczynski as they discuss the innovative ways local governments have modified their organizational policies and practices in the wake of the pandemic, and share examples that you can apply to your own workplace. They will cover:

    • Modifications to employee hiring and departure procedures
    • Model telework policies
    • How to evaluate your staff's performance remotely

    Practices Areas: [4] Staff Effectiveness; [8] Policy Facilitation and Implementation; [13] Human Resources Management and Workforce Engagement

    In recognition of the hard work and selfless service of the local government community during these uniquely challenging times, we are offering a discount on webinar registration rates. Enter the code PSAD2020 during checkout to get $50 off the price of this webinar.

    Carol M. Granfield, ICMA-CM

    Senior Management Consultant, Municipal Resources, Inc.

    Carol M. Granfield, ICMA-CM, is senior management consultant, Director of Human Resources Services for Municipal Resources, Inc. She has 38 years of public sector management experience and seven years private sector experience. Carol has served in town and county manager positions in New England and also as director of administration in Herndon, Virginia, and as personnel director in Fairfax, Virginia.

    Carol’s expertise in human resources and labor relations includes the establishment of personnel policies, organizational and staffing studies, wage, classification and benefit studies, human resource audits, and union negotiations. She serves on the NH Public Employee Labor Relations Board and teaches Public Administration and Adjunct Professor teaching Human Resources at Granite State College of the University of NH. She is also the co-author of the ICMA e-book "Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals."

    Aleksandra (Sandy) Stapczynski

    Founder and President, Human Resources Services, Inc.

    Aleksandra (Sandy) Stapczynski, is founder and president of Human Resources Services, Inc. (HRS), a small woman-owned business located in the greater Boston area. HRS is a major provider of HR Consulting Services, particularly pay/classification/performance, to local governments in Massachusetts.

    With nearly 30 years of experience providing technical assistance to local governments in key areas of human resource management, she and her associates provide consultancy services to hundreds of New England cities, towns, school districts, counties, regional agencies, and state agencies. Sandy is co-author of the newly released ICMA e-book, Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals. She is a contributor to ICMA’s Human Resource Management in Local Government: An Essential Guide (1st, 2nd, 3rdEditions) and has also authored an ICMA IQ Management Report on Staffing and Utilization Studies.

    She has served as adjunct professor and guest speaker at colleges/universities in the Boston area. She holds a master’s degree in public administration from the Sawyer Business School, Suffolk University, Boston, and a bachelor’s degree in government from Suffolk University.

  • Free Webinar: Improving Equity With the Right Tools

    Contains 3 Component(s), Includes Credits Recorded On: 10/20/2020

    Join ICMA and the Government Alliance on Race and Equity for a webinar on the equity tools in use by various local governments, and how you can implement them in your own community.

    Is your local government exploring and implementing the right equity tools to understand the internal and external impacts of the organization’s decisions, policies, and procedures? This webinar's goal is to highlight tools local governments can implement to address and improve internal and external inequities. Participants will gain a greater understanding of why equity tools are important, learn about the tools some local governments are using, and how to right-size them for implementation in their own organizations.

    This webinar will consist of a 60 minute presentation followed by a 30-minute Q&A session.


    • Aimee Kane, PHR, Equity Program Manager,City of Boulder, Colorado
    • Roberto Montoya, West Region Manager, Government Alliance on Race and Equity (GARE)
    • Siri Russell, Director, Office of Equity & Inclusion, Albemarle County, VA
    • Manisha Paudel, Equity Coordinator, City of Des Moines, IA

    This webinar, hosted by ICMA, was developed in partnership with the Government Alliance on Race and Equity (GARE). 

    ICMA Practice Areas: [3] Equity and Inclusion; [8] Policy Facilitation and Implementation 

    Aimee Kane

    Equity Program Manager, Boulder, CO

    As the City of Boulder’s Equity Program Manager, Aimee Kane is a trusted, compassionate and collaborative equity accomplice dedicated to addressing institutional racism and optimizing outcomes for those who experience the most marginalization. She is committed to advancing racial equity and improving outcomes for people by investing in their power through education, outreach and data driven strategic policy and program design. Aimee graduated with a BA in Communication Disorders and Speech Science from the University of Colorado and has been with the City of Boulder since 2005. People are what’s most important to Aimee who passionately believes none of us should have to go it alone. 

    Roberto Montoya

    West Region Manager, Government Alliance on Race and Equity (GARE)

    Roberto brings nearly 20 years of corporate, higher education, and governmental experience to Race Forward. Before joining the Race Forward team Roberto worked for the City and County of Denver as the Manager of Diversity and Engagement at the Denver International Airport (DEN). He is the founder and CEO of the Praximity Group, a diversity and equity consulting firm that focuses on the intersection of theory, practice, and place. 

    Roberto hosts a podcast called Theory Heads, that examines the relationship between theory and Hip Hop. He serves on the advisory board for the Denver Agency for Human Rights and Community Partnerships, and is a member of the United States Tennis Association Colorado’s Hispanic Engagement Initiative Task Force. He has twelve peer-reviewed publications focusing on Latino Critical Race Theory, Educational Equity, Speculative Race Fiction, and Critical Race Parenting. Roberto holds a B.S. in Political Science from Colorado Mesa University, an M.A. in Ethnic Studies from Regis University, and is a Ph.D. Candidate at the University of Colorado Denver

    Siri Russell

    Director, Office of Equity & Inclusion, Albemarle County, VA

    Siri Russell is the inaugural Director of the Office of Equity and Inclusion for Albemarle County, VA.  Russell partners with other local government departments, community organizations, and individuals to promote inclusive community and equitable access to public services by creating alignment between equity & inclusion and the operations of the organization. 

    Manisha Paudel

    Equity Coordinator, City of Des Moines, IA

    Manisha Paudel is the Equity Coordinator for the City of Des Moines, IA. She serves as the national co-chair of Government Alliance on Race and Equity, a membership network of local and regional government organizations working towards advancing racial equity. She sits on the Polk County Continuum of Care Board which aims to reduce and eliminate homelessness. Prior to this position, she worked City of Tacoma (WA) as Senior Policy Analyst, City of Dubuque (IA) as Human Relations Specialist, and City of Davenport (IA) as Management and Accreditation Analyst. She has traveled to Indonesia and the Philippines under the ICMA/Department of State Professional Fellows program to help implement a province-wide community engagement strategy and implementing projects led by young leaders.

    She is also a trained facilitator on Intercultural Competency, Fair and Impartial Policing, and International Association of Public Participation (IAP2) model. Manisha holds a Qualified Administrator certification to conduct the Intercultural Development Inventory (IDI). She has acquired her professional experience in Canada, East Timor, Eritrea, Indonesia, Kenya, Philippines, Nepal, and the U.S.

    Manisha has a M.S. in Public Service Management from DePaul University-Chicago, and International Relations from Drake University-Des Moines. She is also a trained facilitator on Intercultural Competency, Fair and Impartial Policing, and International Association of Public Participation (IAP2) model.

    From child labor issues to environmental justice, Manisha is dedicated to focus her efforts on creating a just and equitable society for all. In her spare time, she likes to cook, eat at locally-owned restaurants, enjoy outdoors, watch documentaries, spend time with family, and explore the idea of belonging.

  • COVID-19 Mass Vaccination: Preliminary Guidance for Local Government Leaders and Managers

    Contains 4 Component(s), Includes Credits Recorded On: 10/14/2020

    This free webinar will discuss the CDC's playbook and offer advice on preparing your community for a mass COVID-19 vaccination program.

    On September 16, 2020, the U.S. Centers for Disease Control (CDC), released the COVID-19 Vaccination Program Interim Playbook for Jurisdiction Operations.  With this publication’s release the clock is ticking for state and local entities to prepare for the rollout of potential vaccines for the disease caused by the novel new coronavirus.  Initial state, territorial, and tribal plans are due on October 16th to the CDC.  This presentation will offer advice and guidance for local government leaders and managers on (1) what is in the playbook and (2) strategies for preparing your community, jurisdiction, and staff now for a mass vaccination program against COVID-19. 

    Claire Hannan, MPH

    Executive Director, Association for Immunization Managers

    Claire Hannan has 18 years of experience in children’s health and immunization. After working on Capitol Hill for 5 years, Claire spent 3 years lobbying for children’s health issues. In 1997, she became the Director of Immunization Policy for the Association of State & Territorial Health Officials (ASTHO), where she worked with state health officials, the Centers for Disease Control & Prevention (CDC) and other partners to improve and enhance immunization policies and practices. She joined the Association of Immunization Managers as its first Executive Director in 2004. She holds a Bachelor of Arts degree in Political Science from Wagner College in Staten Island, NY and a Masters degree in Public Health from Johns Hopkins University.

    Tad McGalliard

    Director, Research and Technical Assistance

    Tad McGalliard oversees ICMA's research and content activities as well as business development and strategic partnerships.