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  • Free Webinar: Cultivating Trust in the Digital Age: Is It Possible?

    Contains 3 Component(s), Includes Credits Recorded On: 06/04/2019

    Learn how to earn the trust of your community through transparency

    As municipalities are required to follow open meetings and open records laws, it can often feel like walking on eggshells with respect to transparency. The backlash that can ensue from not being open or transparent enough is a hard blow to bounce back from – and that is exactly what we’ll help you avoid in this session around creating a culture of trust.

    In this webinar, join Diligent's Dottie Schindlinger and Michelle Cooper as they discuss:

    •  Why poor civic trust isn’t your fault
    •  Activities that could be hurting your reputation and how to improve them
    •  Things you can start doing now to help cultivate trust in your municipality’s work
    •  Two effective civic engagement examples

    NOTE: This webinar is complimentary thanks to a sponsorship from an ICMA Strategic Partner who will have access to registration information. 

    Michelle Cooper

    Senior Governance Specialist

    Michelle Cooper is Senior Governance Specialist for Diligent Corporation’s Public Sector department. Supporting local government professionals, Councils and legislative goals, Michelle brings over 15 years of experience in governance-related roles. Under the Diligent umbrella, Michelle allows for her partners to find the best solution that fits their needs instead of just providing the available one-size-fits-all solution. She has hosted multiple learning sessions for Clerks, City and County Managers across North America, her two most recent appearances being the CCMFOA conference in Kansas and the IIMC conference in Baltimore.

    Josh Fruecht

    Governance Advisor

    Josh Fruecht is a Governance Advisor for the iCompass and BoardDocs products at Diligent, the pioneer in modern governance. Josh has been working with and for public sector organizations for over a decade and is a Certified Municipal Clerk with a Masters in Public Administration from the Askew School of Public Administration and Policy at Florida State University.

    In his role at Diligent, Josh empowers leaders to turn governance into a strategic advantage through unparalleled insight and highly secure, collaborative agenda and meeting management software, helping local governments thrive in today’s digital age. Our trusted technology streamlines the day-to-day work of council management, supports collaboration and information sharing throughout the community and delivers the insights and information local government leaders need to mitigate governance deficits and serve their communities effectively.

    His client-oriented approach has enabled him to become a trusted advisor with experience in guiding organizations through the ins and outs of making technology projects successful. Prior to joining Diligent, Josh served as the City Clerk for the City of Ormond Beach, Haines City and the City of Holly Hill in the State of Florida.

  • Rethinking Recycling: Adapting to the New Status Quo

    Contains 3 Component(s), Includes Credits Recorded On: 05/28/2019

    Learn how communities across the country are coping with the effects of China Sword

    The recycling programs of hundreds of municipalities across the United States were thrown into disarray last year when China established a significantly more rigid criteria for the types of recyclable materials they would accept. This change has both considerably increased the cost of many communities' waste management programs while also forcing some of them to send previously recyclable materials to landfills and incinerators.

    In this webinar, you'll join a panel of waste management experts from both the public and private sectors as they discuss how the communities they serve have adapted to these changes, and share strategies that may be useful to your own municipality. This webinar will cover:

    • The background to last year's shakeup in municipal waste management
    • How Fort Collins and Mecklenburg County have responded to these new challenges
    • Understanding alternate ways to set up programs for durability

    Richard Coupland III

    Vice President, Municipal Sales Republic Services

    Mr. Coupland joined Republic Services in 2015 as vice president of Municipal Sales.  He currently leads the Municipal market vertical, consisting of partnerships with more than 2400 municipal cities in 40 states and Puerto Rico.  His team provides consultative support to their Municipal partners, to understand and navigate changes in the industry, as well as emerging technology and methods.

    Richard received his Bachelor of Science degree in Mechanical Engineering from the Virginia Military Institute, and his Masters degree in Business Administration from the W.P. Carey School of Business at Arizona State University.

    Jeffrey Smithberger

    Director, Solid Waste Management

    Mr. Smithberger has over 35 years of experience in management and leadership of complex Solid Waste Management Systems. He currently works as the Director of Solid Waste for Mecklenburg County NC, which is where he resides. He previously worked as the Director of Solid Waste in Fairfax County Virginia, where he retired from after 28 years of service in 2011. Both jurisdictions are the most populous regions in their respective states.

    He is well versed in working with government, industry and residents on the complexities of solid waste management. Jeff has both an engineering and business background from Virginia Tech, where he attended and graduated.

    In Mecklenburg, he oversees ownership and operation of the County’s 100,000 ton per year MRF, a 140,000 ton per year composting operation, and other infrastructure.

    Caroline Mitchell

    Lead Waste Reduction and Recycling Specialist

    Caroline Mitchell is the Lead Waste Reduction and Recycling Specialist at the City of Fort Collins. She is the lead on recycling education and outreach to the community and calculates the Community Diversion Rate for Fort Collins. Caroline plays a primary role in policy development and implementation and supports recycling in the business and multi-family sectors of Fort Collins.

    Caroline has worked in the recycling industry for 16 years, working for non-profit recyclers in Colorado and Michigan prior to joining the City of Fort Collins. She is a member of the board of Recycle Colorado and has a bachelor’s degree in Ecology and Evolutionary Biology from the University of Colorado Boulder. 

    David Biderman

    Executive Director and CEO, Solid Waste Association of North America

    David Biderman is the Executive Director and CEO of the Solid Waste Association of North America (SWANA) and has been a leader in the waste industry for more than 20 years.  He has been with SWANA for four years, and has helped it significantly grow its membership and leadership position in both the United States and Canada.  David joined SWANA in April 2015 after 18 years with the National Waste & Recycling Association, where he was their General Counsel, Vice President for Government Affairs, and Safety Director.  He has testified before numerous federal, state and local agencies and councils.  Over the past two years, he has spoken frequently on the challenges and opportunities facing local recycling programs, and participated in the U.S. Environmental Protection Agency’s November 2018 America Recycles Day Summit.  David is also very passionate about safety for solid waste workers, and was the recipient of Preco’s Safety in Motion award in 2017, given to an individual who is making a significant difference improving worker safety.  He has provided safety and compliance training to thousands of solid waste and recycling workers throughout the United States and Canada.

    Prior to entering the waste industry, David was an attorney at the Washington DC law firm Steptoe & Johnson, where he specialized in environmental and transportation law.

  • Asking Fire Chiefs the Right Questions to Make the Right, Data-Driven Decisions

    Contains 3 Component(s), Includes Credits

    In this live webinar, Leonard Matarese will share new information that will help address the tough issues that local governments face with regard to fire and EMS services.

    Here are a few: How does your department compare with others whose workloads are about 80 to 85 percent EMS and 5 to 10 percent fire? What differences can a workload and operation analysis make on how you pay for fire and EMS?

    Back by popular demand, Leonard Matarese will share new information that will help you address the tough issues that local governments face with regard to fire and EMS services. Matarese is a nationally recognized public safety expert with a unique combination of experience as a city manager and public safety professional.

    You will discuss:

    • Real workloads how to know if staff is allocated correctly 
    • How to determine the number of firefighters and amount of equipment that is really necessary
    • Low firefighter utilization and how to deal with it
    • Goal-setting, performance management, and strategies for continuous improvement

    Leonard Matarese

    Director of Research and Project Development, Center for Public Safety Management

    Leonard Matarese is the Managing Partner of the Center for Public Safety Management, the exclusive provider of public safety technical assistance to ICMA. Leonard has 50 years of experience as a law enforcement officer, police chief, public safety director, city manager and major city human resources commissioner. He has conducted or managed over 350 studies of public safety agencies with particular attention to matching staffing issues with calls for service workload.

  • Economic Development through Sports Tourism

    Contains 3 Component(s), Includes Credits Recorded On: 04/30/2019

    This webinar will discuss the benefits and challenges of building new sports tourism destinations in your community.

    The boom of youth travel sports has created a race to create the next incredible sports destination that will draw thousands of visitors and rake in millions of dollars a year. Subsequently, communities across the country are tapping into the economic development power of sports tourism by developing their own facilities. Using the Concept to Concrete process model, this session will provide insights specifically curated for community leaders on the state of youth travel sports.

    Join Eric Sullivan and Evan Eleff of Sports Facilities Advisory, LLC as they outline the current state of facility developments with real world examples of the mega-projects that are coming on-line. You will discuss:

    • The benefits and challenges of creating a new sports tourism destination
    • How to plan, fund, and manage sports facilities
    • Project financing strategies
    • Case studies of municipalities that have become sports tourism destinations

    Evan Eleff

    COO, Sports Facilities Advisory

    Evan began his career with more than 8 years in facility operations and as a Program Manager within one of the largest YMCA systems in the U.S. Evan joined SFA in 2012 as a Business Analyst, Account Executive, and today Evan serves as the COO of SFA. He oversees the company’s customer service and delivery systems as well as the team of strategic advisors, business analysts, project managers, and research specialists who produce SFA’s market research, feasibility, and financing services. Since joining, Evan has served a portfolio of over 400 projects totaling more than $4.5 billion in planned and operational sports tourism, community recreation, and large-scale, master-planned sport, recreation, wellness, and entertainment destinations.

    Evan holds a Master’s Degree in Sport Management from University of Florida and formerly served as Operations Director for the largest YMCA branch in the Tampa Bay region.

    Eric Sullivan


    Eric developed the original financial and market analysis tools that SFA is most well-known for and led the first facility opening projects in our company history that paved the way for the launch of SFM. Since joining SFA & SFM in 2006, Eric has overseen and served as an advisor to hundreds of projects including market studies, financing plans, development plans, turn-arounds, and new facility openings. His work in domestic and international markets has included projects in the U.S., Canada, Caribbean, United Kingdom, Latin America, Asia, and the Middle East. Eric currently leads SFA & SFM’s expansion efforts in our continued vision to integrate sports, fitness, education, leadership development, and adventure sports into communities around the globe.

    In 2012, he was honored as a member of the Tampa Bay Business Journal’s “30 Under 30” Up and Comers class. In total, Eric has been a catalyst for SFA’s growth, leading the entire planning, funding, and grand opening of more than $500 million in sports, fitness, recreation, and entertainment facilities.

  • Improving Your Community's Development Review Process

    Contains 3 Component(s), Includes Credits Recorded On: 04/18/2019

    Find out how to streamline your municipality's development review processes

    When working with developers, most local governments have a review process in place to ensure compliance with zoning regulations and other laws governing construction projects. These processes are often difficult to navigate and burdened by an excessive amount of paperwork, among other issues that can hamper economic development and drive developers away from your community. However, there are a number of steps your jurisdiction can take to simplify and streamline these procedures, making them more painless for all parties involved.

    Join Jim Nichols, ICMA-CM as he reviews best practices for improving your local government's development review processes. You will discuss:

    • How to identify inefficiencies in your current procedures
    • Strategies for improving lines of communication between departments involved in the review process
    • How to improve customer service at each point in the process
    • The international perspective: practices being employed in the Philippines that may benefit your community

    Jim Nichols

    Jim Nichols has had an extensive career in local government executive management around the US, having served over 17 years as Assistant/Deputy City Manager amongst other executive roles for communities around Texas, Arizona and Nevada. Over the course of his career, Jim has been responsible for the refinement and improvement of development review processes (DRP’s) in multiple communities. Most recently, Jim served on a pro-bono assignment in the Philippines for ICMA where he was charged with creating a training program for cities around the Philippines to improve their local permitting processes, as per a directive from President Duterte.


    Jim holds a Master of Science degree in Engineering from the University of Connecticut and is a licensed Professional Engineer in Arizona, Nevada and Washington. He also is a Credentialed Manager through ICMA and has published 2 books through the American Public Works Association.

  • Preparing Your Municipality for the 2020 Census

    Contains 3 Component(s), Includes Credits Recorded On: 04/09/2019

    Make sure your local government is prepared for the 2020 Census

    Local governments will play a critical role in the rapidly approaching 2020 Census, which will determine numbers of congressional representatives, shape legislative districts, and drive the distribution of billions of dollars in federal funds. However, ongoing litigation surrounding changes to the questionnaire has contributed to uncertainty about the process.

    In this webinar, you'll join Erika Becker-Medina from the Census Bureau itself as she gives you the information you need to clear up any confusion and prepare your municipality for 2020. You will discuss:

    • Census operations and timeline
    • What local governments can expect to see over the next year
    • How to increase the accuracy of the count in your jurisdiction
    • The various programs offered by the Census Bureau that can aid your community’s data collection

    Erika Becker-Medina

    Chief, Decennial Communications Coordination Office, U.S. Census Bureau

    Erika Becker-Medina is chief of the Decennial Communications Coordination Office at the U.S. Census Bureau, where she oversees multiple communication efforts for the Associate Director for Decennial Census Programs.

    Erika began her career at the Census Bureau in 2003, where she was a survey statistician analyzing retail and restaurant data for the monthly retail indicators. She then moved on to oversee the outreach efforts of the Economic Census, the Census of Governments, and a host of annual and quarterly intercensal data products about the U.S. economy. She also managed multiple surveys covering state and local government data, specializing primarily in public pensions.

    Erika received her bachelor's degree in economics from the University of Maryland. She also received a master's certificate in project management from George Washington University.

  • Engagement Strategies for Hard-to-Reach Residents

    Contains 3 Component(s), Includes Credits Recorded On: 04/03/2019

    Learn how to bring equity and inclusion to your community outreach

    Community surveys are a great way to inform policy decisions that will impact all residents, so it's important for your data to accurately reflect your jurisdiction's population. However, traditional engagement strategies often fail to include populations such as low-income residents and underrepresented racial and ethnic minorities. As these groups are often the most in need of local government services, it's crucial that their voices are heard in the survey results.

    Join Michelle Kobayashi from National Research Center, Inc. (NRC) as she discusses strategies for connecting with hard-to-reach residents, and learn how to make your community survey more inclusive. This webinar will cover:

    • Strategies for increasing survey response rates
    • Alternative methods for collecting information from hard-to-reach residents
    • How to leverage partnerships to connect with underrepresented groups
    • Survey methods and analysis techniques that account for demographic differences

    Michelle Kobayashi

    Vice President, National Research Center, Inc.

    Michelle Kobayashi has helped local governments maximize public opinion for more than twenty years. She is a thought-leader in the field of survey research and evaluation, and has written numerous books and articles on the subject. As a resident survey expert, she travels the country to speak professionally and lead workshops about resident surveys, local government employee surveys, strategic planning and more.

  • Interest, Confidence, Risk, Reward: Getting More Women Into Local Government Management Positions

    Contains 3 Component(s), Includes Credits Recorded On: 03/26/2019

    Join ICMA, the League of Women in Government, the Michigan Municipal League, and the University of North Carolina, Chapel Hill for a special webinar on women in the profession

    Join ICMA, the League of Women in Government, the Michigan Municipal League, and the University of North Carolina, Chapel Hill for a webinar on women in local government management, reporting on new research, new professional development models, and more barrier-breaking ideas. We will be discussing recent member survey data on career goals, the 16/50 Project from the Michigan Municipal League, ICMA’s new research paper on Near the Top with UNC, and plans for the new partnership between ICMA and the League of Women in Government. #SheLeadsGov!


    • Karen Pinkos: Karen is the City Manager of El Cerrito, California, and the President of ICMA (Facilitating)
    • Ashley Jacobs: Ashley is the Assistant County Administrator of Aiken County, South Carolina, and the President of the League of Women in Government
    • Leisha DeHart Davis, PhD: Dr. Davis is a Professor of Public Administration and Government at the University of North Carolina, Chapel Hill
    • Kimberly Nelson, PhD: Dr. Nelson is an Associate Professor of Public Administration and Government at the University of North Carolina, Chapel Hill
    • Summer Minnick: Summer is the Deputy Executive Director and Chief Marketing Officer of the Michigan Municipal League
    • Frances McMullan: Frances is the City Clerk of Ypsilanti, Michigan and a participant in the MML's 16/50 Project
    • Laura Goddeeris: Laura is ICMA’s Director of Survey Research

     Registration is now complimentary for all viewers using the promo code SHELEADSGOV19. For more news on women in the local government profession, check out @SheLeadsGov on Twitter!

    Karen Pinkos

    City Manager, City of El Cerrito, CA; ICMA President

    Karen Pinkos is the City Manager for the City of El Cerrito. A native of Michigan, Karen has over 20 years of experience in professional management, beginning her public sector career in the City of Oak Park, Michigan before joining El Cerrito in 2001. She is passionate about local government and is dedicated to promoting professional, efficient, ethical management in California, across the country, and around the world.

    Ashley Jacobs

    Assistant County Administrator, Aiken County, SC

    Ashley Jacobs is Assistant County Administrator for Aiken County, SC, where she supervises Assessor, Animal Shelter, Code Enforcement, Delinquent Tax Collector, Planning & Development, Procurement, and Victims Services. 

    Prior to her current position, she served as Executive Director for the Greater Lake City Community Development Office, and was responsible for creating a downtown master plan, establishing workforce training and small business development programs, managing commercial rental properties, creating housing opportunities, and marketing the City of Lake City for tourism and economic development.  Prior to that, she was Deputy Administrator for Dorchester County, SC for nine years, where she supervised Animal Control, Budget and Finance, Building Services, Human Resources, Emergency Medical Services, Emergency Management, Fire Services, Fleet Services, Information Technology, Parks and Recreation, Planning and Zoning, Purchasing, and Risk Management.

    Before serving at Dorchester County, Jacobs worked for Richland County, SC, for five years as Assistant to the County Administrator and then as Assistant County Administrator, where she supervised the departments of Community Development, Economic Development, Planning and Development Services, Research, and Utilities. She started her career in local government as a Senior Planner and Coordinator for a US Department of Energy program called Clean Cities at Central Midlands Council of Governments.

    Jacobs is President of the League of Women in Government, a national organization that advocates for women in leadership positions. She has been a member of ICMA since 2001, and served on the ICMA Task Force on Women in the Profession, the Task Force to Update the First Time Administrators’ Handbook, and the Governmental Affairs and Policy Committee.  She is a graduate of Leadership South Carolina, the SCAC Institute of Government for Public Officials, the South Carolina Economic Development Institute, and is part of the spring 2019 Class for the Riley Institute Diversity Leaders Initiative. She previously served on the Board of Advisors for the Master of Public Administration Program at the College of Charleston, and is currently a member of the Augusta University MPA Program Community Advisory Board. She is a member of the Savannah River Site Citizens Advisory Board, and a Trustee for the SC State Firefighters Association Foundation. She also serves on the Board of Directors for the Aiken Community Theater.

    She holds a BA in English/Technical Writing from Clemson University and a Master of Public Administration from the University of South Carolina. 

    Summer Minnick

    Deputy Executive Director & CMO, Michigan Municipal League

    Summer Hallwood Minnick joined the Michigan Municipal League in the fall of 2002. As deputy executive & CMO, she oversees the strategic direction and implementation of the League’s external programming including State and Federal Affairs, Public Policy Development, Membership Engagement and Civic Innovation. Summer has held numerous leadership positions within the League, most of which was as the League’s director of state affairs coordinating the organization’s lobbying activities at the state level. Under her leadership, the League’s Lansing team was recognized in the spring of 2011 as one of the top lobbying organizations in Michigan. 

    Prior to joining the League, Summer was the executive director of government relations at the Lansing Regional Chamber of Commerce. She was also previously employed by the Office of Governor John Engler and the City of East Lansing. 

    Summer earned a Bachelor of Science from Central Michigan University and a Masters in Public Administration from Michigan State University.

    Leisha DeHart-Davis

    Professor of Public Administration and Government, University of North Carolina

    Leisha DeHart-Davis is a Professor of Public Administration and Government who joined the School in 2012. She directs the Local Government Workplaces Initiative, which conducts organizational research for improving city and county workplaces, and is also a faculty partner in Engaging Women in Local Government, a program that seeks to equip women to pursue public service leadership positions. DeHart-Davis was named a Top 100 Local Government Influencer by the Emerging Local Government Leaders Network in 2016. She teaches human resource management and Navigating Diverse Perspectives for the Carolina MPA program. She has published in the Journal of Public Administration Research and TheoryPublic Administration ReviewInternational Public Management JournalAdministration and Society, and Review of Public Personnel Administration. Her book, Creating Effective Rules in Public Sector Organizations, was published by Georgetown University Press in 2017. She chairs the board of advisors for Arizona State University’s Center for Organizational Research. DeHart-Davis holds a PhD in public policy from the Georgia Institute of Technology. 

    Kimberly Nelson

    Associate Professor of Public Administration and Government, University of North Carolina

    Kim Nelson joined the School of Government in August 2013. She is a member of the Public Administration Review editorial board since January 2016 and will serve a three-year term. She taught for seven years in the MPA program at Northern Illinois University, where she received the 2010 Professor of the Year award from the students of the Division of Public Administration. Her research and teaching interests include local government management, form of government, and innovation in local government. Previously, she taught at Southern Illinois University, the University of North Carolina Wilmington, and North Carolina State University. Nelson received an MPA from the University of Texas at San Antonio, and a PhD from North Carolina State University.  

    Frances McMullan

    City Clerk, City of Ypsilanti, MI

    Frances McMullan has three decades of experience in local government and has served as Interim City Manager twice. She has a bachelor’s degree in Public Law and Government/Public Administration, and a graduate degree in Management; extensive experience and training, with a view to achieving her goal as a city manager.

    Laura Goddeeris

    Director of Survey Research, ICMA

    Laura Goddeeris oversees ICMA’s applied research on local government practices, programs, policies, and partnerships as director of survey research. Prior to joining ICMA in 2017, she gained over a decade of experience in research, outreach, and program administration around issues of community and economic development, local and regional food systems, and transportation science. While based in Michigan, she also worked closely with municipal staff for years as chair of her local planning commission and community development advisory committee. Laura holds a Master’s in Urban Planning and Policy from the University of Illinois at Chicago and is a member of the American Institute of Certified Planners. 

  • Asking Police Chiefs the Right Questions to Make the Right, Data-Driven Decisions

    Contains 3 Component(s), Includes Credits Recorded On: 03/20/2019

    In this webinar, Leonard Matarese debunks some common myths about staffing police departments.

    Back by popular demand, Leonard Matarese returns with a police-only presentation to help you make informed policy decisions by knowing what to ask of your police departments.

    How many police officers do you really need? How well is your police department performing? Are "officers per 1,000" and "number of calls" really meaningful measures? Matarese will tackle these questions and provide data that will help you rethink the workforce allocation of your police department.

    The audience: Local government managers

    You and your staff will learn how to:

    • Understand the difference between “calls for service” and “workload”
    • Quantify actual workloads in police departments by seasonal and weekday variables and identify whether personnel are allocated correctly   
    • Get the metrics you need from police departments (such as the percentage of police officers' non-committed time) to make staffing decisions
    • Learn alternative strategies for handling calls for service
    • Establish goals and priorities and know what you need to analyze
    • Set measurable goals, identify performance problems, and apply strategies to follow the path of continuous improvement

    Leonard Matarese

    Director of Research and Project Development, Center for Public Safety Management

    Leonard Matarese is the Managing Partner of the Center for Public Safety Management, the exclusive provider of public safety technical assistance to ICMA. Leonard has 50 years of experience as a law enforcement officer, police chief, public safety director, city manager and major city human resources commissioner. He has conducted or managed over 350 studies of public safety agencies with particular attention to matching staffing issues with calls for service workload.

  • Police Department Staffing Bundle

    Contains 2 Product(s)

    Get 50% off our bestselling Police Recruitment on-demand webinar when you register for the Asking Police Chiefs the Right Questions live webinar

    This bundle will give you access to the upcoming Asking Police Chiefs the Right Questions to Make the Right, Data-Driven Decisions live webinar, as well as a 50% discount on the on-demand Police Officer Recruitment Strategies webinar.