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  • Council-Manager Relations

    Contains 3 Component(s), 1.50 credits offered Recorded On: 06/21/2018

    In this live webinar, George Cuff discusses how to effectively balance the relationship between city managers and city councils.

    The right balance between a city manager and the city council is imperative to a well-functioning organization. While this relationship can be delicate and fragile at times, it can also be one of the best attributes behind a thriving city.

    This webinar focuses the attention of those participating on the single most important key to a successful municipality, the relationship between a council and its management team and more specifically the city manager (otherwise known as chief administrative officer). Delivered by George B. Cuff, FCMC a management consultant who has taught and consulted on this topic for 37 years in communities across North America.

    In this webinar, the topics will cover:

    • Key roles of a council
    • Key roles of a city manager
    • Why problems in the relationship abound; signals it’s not working
    • Keys to “what works”
    • Importance of regular and useful performance reviews
    • Elements of a healthy relationship
    • Dealing with problem council members and mayors
    • Recognizing and nurturing a successful relationship.


    Note: Live webinar purchase now includes 90-day on-demand access.

    George B. Cuff, FCMC

    ICMA Presenter

    George Cuff began management consulting in 1979 and established his own firm in 1984. His work focuses on the art of governance and the elements that help organizations become more effective.

    His firm of experienced professionals has conducted approximately 500 corporate governance reviews and George has personally conducted another 500 seminars for various public sector organizations. George has published over 300 articles as well as five books on local government and governance.

    George served four terms as mayor of the city of Spruce Grove, Alberta, having been first elected in 1977. In addition to having chaired numerous boards and committees, George is also a past president of the Alberta Urban Municipalities Association (1982-83) and the Federation of Canadian Municipalities (1988-89). George was also recognized as one of Alberta’s leading citizens by being awarded the Centennial Medal in 2005. He was honored by his profession in 2007 when he was awarded the designation (FCMC) as a Fellow of the Canadian Management Consultants Association. George was also awarded the Queen’s Diamond Jubilee Medal.

  • Asking your Fire Chief the Right Questions

    Contains 3 Component(s), 1.50 credits offered Recorded On: 06/14/2018

    In this live webinar, you will learn what questions and discussions should be taking place between local government managers and fire chiefs.

    With many fire departments seeing dramatic increases in response to EMS incidents, what questions and discussions should be taking place between local government managers and fire chiefs?

    Here are a few: How does your department compare with others whose workloads are about 80 to 85 percent EMS and 5 to 10 percent fire? What differences can a workload and operation analysis make on how you pay for fire and EMS?

    Back by popular demand, Leonard Matarese will share new information that will help you address the tough issues that local governments face with regard to fire and EMS services. Matarese is a nationally recognized public safety expert with a unique combination of experience as a city manager and public safety professional.

    You will discuss:

    • Real workloads how to know if staff is allocated correctly  
    • How to determine the number of firefighters and amount of equipment that is really necessary
    • Low firefighter utilization and how to deal with it
    • Goal-setting, performance management, and strategies for continuous improvement

    Note: Live webinar purchase now includes 90-day on-demand access. 

    Leonard Matarese

    Director of Research and Project Development, Center for Public Safety Management

    Leonard Matarese is the director of Research and Project Development for the Center for Public Safety Management, the exclusive provider of public safety technical assistance to ICMA. Leonard has 46 years of experience as a law enforcement officer, police chief, public safety director, city manager and major city human resources commissioner. He has conducted or managed over 250 studies of public safety agencies with particular attention to matching staffing issues with calls for service workload.

  • Human Resources and the Law

    Contains 3 Component(s), 1.50 credits offered Recorded On: 06/06/2018

    In this live webinar, Carol Granfield and Sandy Stapczynski delve into the legal side of human resources within local governments.

    Discover what every manager needs to know to stay out of trouble! Learn about the complexity of employment and labor law and workplace policies. Explore issues such as wrongful discharge, ADA, sexual harassment, fair employment practices, avoiding termination litigation, communication mandates and several other current issues such as social media. Practical tips will assist with the implementation of sound policies and proactive actions. HR compliance is serious business and affects government jurisdictions of all sizes. Local government professionals should stay abreast of federal and state laws affecting municipal employment today.

    Carol M. Granfield, ICMA-CM

    Principal Consultant, Municipal Resources, Inc.

    Carol M. Granfield, ICMA-CM , is principal consultant for Municipal Resources, Inc. She has 38 years of public sector management experience and seven years private sector experience. Carol has served in town administrator/manager positions in New England and also as director of administration in Herndon, Virginia, and personnel director in Fairfax, Virginia.

    Carol’s expertise in human resources and labor relations includes the establishment of personnel policies, organizational studies, wage, classification and benefit studies and union negotiations.

    Carol is co-author of the newly released ICMA e-book, "Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals."

    Aleksandra (Sandy) Stapczynski

    Founder and President, Human Resources Services, Inc.

    Aleksandra (Sandy) Stapczynski, is founder and president of Human Resources Services, Inc. (HRS), a small woman-owned business located in the greater Boston area. HRS is a major provider of HR Consulting Services, particularly pay/classification/performance, to local governments in Massachusetts.

    With nearly 30 years of experience providing technical assistance to local governments in key areas of human resource management, she and her associates provide consultancy services to hundreds of New England cities, towns, school districts, counties, regional agencies, and state agencies. Sandy is co-author of the newly released ICMA e-book, Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals. She is a contributor to ICMA’s Human Resource Management in Local Government: An Essential Guide (1st, 2nd, 3rdEditions) and has also authored an ICMA IQ Management Report on Staffing and Utilization Studies.

    She has served as adjunct professor and guest speaker at colleges/universities in the Boston area. She holds a master’s degree in public administration from the Sawyer Business School, Suffolk University, Boston, and a bachelor’s degree in government from Suffolk University.

  • Domestic Violence: New Strategies for Law Enforcement

    Contains 3 Component(s), 1.50 credits offered Recorded On: 05/31/2018

    In this live webinar based on a March 2018 PM Magazine article, you will learn the best methods for reducing domestic violence in your community.

    Research shows that domestic violence offenders are not necessarily a special class of criminal, but are likely to have also committed other violent and non-violent crimes. Considering these offenders as generalists (burglars, car thieves, etc.), Hollywood, Florida completely changed the way it approached domestic violence cases and embarked on a program of focused-deterrence.

    As reported in a March 2018 PM Magazine article, within the first two years, the program is showing promise with a decline in the number of domestic violence reports.

    Join in a candid discussion about new approaches to policing that could help your department reduce the number of domestic violence crimes in your community.

    You and your staff will discuss:

    • Domestic violence and its impact on the community and a police department’s ability to engage with residents
    • Resource drain caused by domestic violence and recidivism
    • Focused-deterrence programs
    • Case study of Hollywood, Florida and ideas that you may implement in your community


    Rhett Cady

    ICMA Presenter

    Rhett Cady has 20 years of Law enforcement experience, starting his career with the Indian Creek Village Public Safety Department in Florida in 1998. In this capacity he was assigned to the Drug Enforcement Administration (DEA) at the Miami International Airport, working interdiction and racketeering investigations.  In 2002 Rhett joined the Hollywood Police Department in Hollywood, Florida.  Rhett became a sergeant in 2011 and since has supervised the Burglary, Economic Crimes, Robbery, Domestic Violence, Violent Crimes and most recently the Special Victims Unit.   

    It was in the Capacity as the Domestic Violence Supervisor, Rhett implemented Florida's first Offender Focused Domestic Violence Initiative.  Since, Rhett has developed an expertise in the area of applying the Focused Deterrence concept to each unit he supervises and internalizing the concept throughout the Hollywood Police Department. 

    Leonard Matarese

    Director of Research and Project Development, Center for Public Safety Management

    Leonard Matarese is the director of Research and Project Development for the Center for Public Safety Management, the exclusive provider of public safety technical assistance to ICMA. Leonard has 46 years of experience as a law enforcement officer, police chief, public safety director, city manager and major city human resources commissioner. He has conducted or managed over 250 studies of public safety agencies with particular attention to matching staffing issues with calls for service workload.

    Sara McFann

    ICMA Presenter

    Sara McFann is a PhD. student in Criminology and Criminal Justice at Florida International University in Miami, FL. She is actively involved in research on domestic violence, evidence-based policing, and program evaluation. Before beginning the Doctoral program, Sara worked as an intelligence analyst in national security. She received a B.A. from the University of Maryland, College Park and an M.S. in Criminal Justice from Florida International University. 

  • Will Recycling Survive in your Community?

    Contains 3 Component(s), 1.50 credits offered Recorded On: 05/23/2018

    This live webinar will look at the practices implemented by China to drastically reduce acceptable contamination levels in products being imported into the country.

    The North American recycling industry has long relied on export markets, such as China, to purchase commodities from processing facilities.  Recently, China changed its acceptance criteria for imported recyclable commodities. The net effect of these changes, known as “China Sword” is a significant reduction in acceptable contamination levels (from 3%+ to 0.5%) in any recovered paper and plastic grades intended for sale in China.  Additionally, China has banned all mixed paper from import, regardless of contamination levels.  As a result, certain areas of the United States have experienced new levels of volatility due to broader industry reliance on China and other export markets as their largest end-market buyers of recyclable commodities.  This webinar will take a look at the China Sword changes, what recycling companies are doing to manage the changes, and offer suggestions on how cities can structure more successful partnerships to address these realities and keep recycling sustainable in your community.

    You and your staff will learn:

    • What is China Sword, and how does it impact my Municipality?
    • What are the short term and longer-term impacts of these changes on the recycling industry?
    • What is the importance of public education on helping manage and mitigate impacts from China Sword?
    • How can we better structure long term contracts going forward to ensure recycling remains executable in our communities?


    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    Richard Coupland III

    Vice President, Municipal Sales Republic Services

    Mr. Coupland joined Republic Services in 2015 as vice president of Municipal Sales.  He currently leads the Municipal market vertical, consisting of partnerships with more than 2400 municipal cities in 40 states.  His team provides consultative support to their Municipal partners, to understand and navigate changes in the industry, as well as emerging technology and methods.

    Richard received his Bachelor of Science degree in Mechanical Engineering from the Virginia Military Institute, and his Masters degree in Business Administration from the W.P. Carey School of Business at Arizona State University.

    Pete Keller

    Vice President, Recycling and Sustainability Republic Services

    Pete is responsible for defining and implementing the strategic direction of the sustainability platform for Republic Services, to meet both business objectives and customer needs. His dedication to our Blue Planet is best noted by Republic Services’ recognition as the only Recycling and Waste company in to world to be named to the Dow Jones Sustainability Index.  Pete is a thought leader in the industry, with contributions to recycling infrastructure development, standards and optimization, development of renewable energy projects, and customer solutions that support the organization’s commitment to sustainability.

    Pete has a Bachelor’s Degree in Civil Engineering from Worcester Polytechnic Institute and has served on numerous industry boards and committees during his career. 


  • 2017 CAO Salary and Compensation Data Release

    Contains 3 Component(s), 1.50 credits offered Recorded On: 05/01/2018

    In this free, live, members-only webinar based on ICMA’s 2017 CAO Salary and Compensation Survey, the presenters will walk through our latest data on salaries and benefits. There will also be a brief introduction to the new platform.

    Anticipating an upcoming salary review? Arm yourself with the latest ICMA data, resources and expertise!

    For more than 30 years, ICMA has maintained comprehensive data on the salary and compensation structures of CAOs across the country. Since 2014, our analysis is offered as an exclusive member benefit. While the many variables impacting any given CAO’s compensation are unique and complex, ICMA’s data help to establish norms for practices across local governments in support of our Guidelines for Compensation and our members.

    Results of the 2017 CAO Salary and Compensation Survey, to which more than 1,600 responded, will be released on May 1, 2018. In this webinar, ICMA survey research staff will walk through our latest data on salaries and benefits, including variation across states, community size, gender, and local government type. We’ll also review trends in compensation decision-making and issues unique to CAOs. 

    ICMA is pleased to be joined in reviewing these findings by Dr. Rex Facer, Associate Professor of Public Management in the Romney Institute of Public Management at Brigham Young University’s Marriott School of Management. A national and international thought leader on human resource management and local public finance issues, Dr. Facer will share highlights from his own research contextualizing public sector compensation practices and alternative work schedules.

    Don’t miss this webinar before your next salary review! There will also be a brief introduction to the new platform.

    Free, live, members-only webinar

    Rex L. Facer II

    Ph.D. The University of Georgia

    Rex L. Facer II (Ph.D. The University of Georgia) is Associate Professor of Public Management in the Romney Institute of Public Management at Brigham Young University’s Marriott School of Management where he teaches in the Master of Public Administration program. President Obama appointed Facer to the Federal Salary Council in 2010. Facer previously served on NASPAA’s Commission on Peer Review and Accreditation, including a term as chair. The commission is the accrediting body for master’s degree programs in public administration. Professor Facer regularly lectures and consults nationally and internationally on human resource management and local public finance issues. His published research has appeared in leading peer-reviewed journals. His current research focuses on public sector compensation practices, alternative work schedules, and local government finance.

    Berna Oztekin-Gunaydin

    Research and Policy Team, ICMA

    Berna Oztekin-Gunaydin is a local government research associate with the Research and Policy Team for ICMA. Her responsibilities include identifying and conducting research, and disseminating content and leading practices on local government management issues. She also focuses on extending ICMA research activities globally. Berna’s recent research includes CAO salary and compensation, cybersecurity, smart cities, and innovation and emerging practices in local governments surveys. She has also been producing multiple case studies on smart cities and impacts of globalization on local government. Before joining to the Research and Policy Team, Berna worked for ICMA Global Programs and Business Development teams for 3 years. She supported ICMA China Center activities, the Legislative Process and Governance Professional Fellows Program in ASEAN Countries, and the CityLinks Program.  Berna has a M.S. degree in Public Policy and Management from Carnegie Mellon University and M.A. degree in Political Science from Sabanci University (Turkey).

    Laura Goddeeris (Moderator)

    Director of Survey Research, ICMA

    Webinar moderator Laura Goddeeris is ICMA’s director of survey research, overseeing the organization’s analyses of local government policies, programs, partnerships, performance measures, planning, staffing, funding and other actions undertaken by jurisdictions and their partners. Prior to joining ICMA’s staff in 2017, Laura spent more than 10 years in research, outreach, and program administration roles at Michigan State University and the University of Illinois at Chicago. A member of the American Institute of Certified Planners, she has written, presented, and developed events on a range of community and economic development planning and policy issues, with a particular focus on local and regional food systems, and has a deep history of volunteer service in local government.

  • BoardDocs Engaging Stakeholders: City of Carbondale, IL

    Contains 2 Component(s), 1.50 credits offered

    In this free, on-demand webinar, learn how the City of Carbondale, IL transitioned into a paperless workplace.

    Thousands of public governing bodies nationwide are adopting board management solutions to increase transparency, providing a basis for more open communication with the public. These cloud-based services also allow boards to dramatically improve productivity and save thousands of dollars annually. This presentation will demonstrate precisely how utilizing proven, low-cost technology can save cities, towns and counties tens-of-thousands of dollars annually, increase community access to board activities and significantly reduce staff time. Join the City of Carbondale representatives to learn how your organization can maximize resources and become more effective from day one.

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    Jennifer Sorell

    City Clerk; City of Carbondale, IL

    Jennifer R. Sorrell earned the designation of Certified Municipal Clerk (CMC), which is awarded by the International Institute of Municipal Clerks (IIMC), Inc. The International Institute provides this important designation only to those municipal clerks who complete demanding education requirements and who have a record of significant contributions to their local government, their community and the state. Ms. Sorrell has served as city clerk for the City of Carbondale since March 2013. Prior to holding the position she held the position of deputy city clerk, she worked in the City Attorney’s Office and in the Water and Parking Division. She has been an employee of the City of Carbondale since December 2001.

  • BoardDocs Client Experience: City of Elmhurst, IL

    Contains 2 Component(s), 1.50 credits offered

    In this free, on-demand webinar, learn how the City of Elmhurst, IL transitioned into a paperless workplace.

    The city of Elmhurst, Illinois has been successfully automating and streamlining its board management processes since 2013. Prior, the city had utilized an intensive paper process for creating its council packets, but understood the urgency of finding a solution that would immediately reduce costs and improve efficiencies. Since partnering with BoardDocs, the city of Elmhurst has realized dramatic cost savings by decreasing both paper consumption on the Dias and staff time. 

    Please join us for this free, on-demand BoardDocs Client Experience Webinar and hear from the city of Elmhurst about its research, and its complete and easy change to a paperless process. Elmhurst’s deputy clerk, Erin Van DeWalle, will be sharing her experiences and showing webinar attendees how she actually uses the board management software. At the closing of the webinar, attendees will have the opportunity to ask her questions.


    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    Erin Van De Walle

    Deputy City Clerk and Economic Development Coordinator; City of Elmhurst, IL

    Erin Van De Walle has worked for the city of Elmhurst since 1999 and has over 16 years of professional municipal government experience encompassing many aspects of administration, communication, and economic development in a local municipal environment.  Van De Walle currently holds the positions of deputy city clerk and economic development coordinator and includes her advancement of the city project to bring a paperless agenda system to Elmhurst among her greatest successes. “Working with Emerald Data Solutions and incorporating BoardDocs into our culture has produced such a positive outcome my only regret is that we did make the transition even sooner.” Adept at optimizing team efforts, creating synergy and bringing forth transparency, Van De Walle finds BoardDocs to be not only viable and cost-effective solution but user friendly for employees, elected officials, and constituents as well. She is thrilled to be discussing her experience with all of you.

  • Performance Management Consortia: Don't Go it Alone!

    Contains 2 Component(s), 1.50 credits offered

    Free webinar thanks to a sponsorship from ICMA-RC.

    Whether it’s the number of calls for service, dollars spent, or hours worked, performance management is essential to knowing what’s going right, what’s going wrong, where you can improve – and by how much.  As valuable as this information is, performance management can be a daunting exercise for an individual jurisdiction – particularly one with limited resources and staffing.  

    Instead of undertaking this effort on their own, many jurisdictions are banding together, setting shared priorities, and divvying up the work and cost that goes along with performance management. Join us in this webinar to hear how jurisdictions in Arizona, Florida, and elsewhere around the country have worked together to share the workload, agree on priorities, and reap the benefits of pooled data analysis. 

    You and your staff will discuss:

    • -The benefits of performance management consortia
    • -How to form a consortium
    • -Setting shared goals
    • -Reducing employee burnout
    • -Improving data accuracy

    Gerald Young

    Senior Research Associate, ICMA

    Gerald Young is a Senior Research Associate with the Center for State and Local Government Excellence and the ICMA Research and Policy Team. He joined ICMA staff in 1998, and since that time has worked on performance management, as well as research into state and local government pensions, health care, employment and compensation, smart communities, and leadership practices. He also served for eight years in local government with the cities of Loma Linda and Chula Vista, California. He earned an MPA from the University of Kansas, and bachelor’s degrees in Mathematics/Computer Science and Political Science from Loyola University Chicago, and is the author of ICMA’s e-book “Getting Started: A Performance Measurement Handbook”

    Brent Stockwell

    Assistant City Manager, city of Scottsdale

    Brent Stockwell serves leaders with results-oriented analysis and clear communication to aid decision-making. As strategic initiatives director for Scottsdale, Arizona, he coordinates citywide initiatives such as performance management and strategic planning, as well as special projects for the city manager and executive team. Brent has worked in Scottsdale since 2002 in a variety of positions including citizen liaison, assistant to mayor/council, and acting city auditor. Previously, Brent worked for the cities of Mesa, Arizona, and Federal Way, Washington. Brent initiated the Valley Benchmark Cities with the 11 largest cities in the Phoenix metropolitan area, the Alliance for Innovation, Arizona State University and ICMA Analytics. Brent has presented at conferences for the Arizona City/County Management Association (ACMA), the Association of Government Accountants (AGA), the Association of Local Government Auditors (ALGA), the Government Finance Officers Association (GFOA) and the City/County Communications and Marketing Association (3CMA), and conducted dozens of training courses in Scottsdale on ethics, communications and performance management. Scottsdale has received certificates of excellence in performance measurement from ICMA Analytics, certificates of excellence for the citizen-friendly annual report from the AGA and special performance measures recognition from GFOA. He currently serves on the ACMA executive board. Brent earned a master’s from the University of Washington and a bachelor’s from Kansas State University.

    Susan Boyer, ICMA-CM

    Executive Director of the Florida Benchmarking Consortium

    Susan Boyer is an ICMA Credentialed Manager and a former City Manager with over 25 years of municipal management experience in Florida. She has served as the Executive Director of the Florida Benchmarking Consortium for the past 5 years.

  • Essentials of Council/Manager Relations

    Contains 2 Component(s), 1.50 credits offered

    Free webinar thanks to a generous sponsorship from ICMA-RC.

    Explore the workings of effective council-manager relations with ICMA West Coast Regional Director Kevin Duggan and ICMA Special Liaison for Governance Mike Conduff, authors of the newly published ICMA E-book, Making It Work: The Essentials of Council-Manager Relations.

    Following the flow of the book Kevin and Mike will provide an overview of council-manager relations, including:

    • emphasizing the critical nature of the relationship
    • how to nurture and clarify roles within the relationship
    • the need to develop mutual trust
    • tips on how to manage the group process 

    They will also discuss:

    • 8 key behaviors of a high performance council
    • proper orientation of new council members
    • effective council meetings
    • council retreat best practices
    • the “audiences” of the council
    • how to communicate with the council
    • how to establish and manage the council staff relationship
    • how to be always professional
    • the Bad Apple Council Member
    • undermining by staff
    • taking an organizational mistep
    • being placed in transition

    Michael A. (Mike) Conduff

    The Elim Group

    Michael A. (Mike) Conduff is the president and CEO of The Elim Group and also serves as ICMA’s senior advisor for governance. Conduff is a multiple time best-selling author with Jack Canfield (of Chicken Soup fame) for their book The Success Secret and with Brian Tracy for their book Pushing to the Front – Front Line Strategies from the World’s Leading Experts. Additionally, he writes a regular governance column for Public Management (PM) magazine, is a contributing author to the ICMA Green Book series and is frequently published or quoted in other national publications.

    Kevin Duggan

    West Coast Regional Director, ICMA

    Kevin C. Duggan is ICMA's West Coast Regional Director and serves as the staff liaison for members and professional organizations in California, Oregon, Washington, Alaska and Nevada. He has 40 years of municipal government experience including 27 years as the city manager of Mountain View and Campbell, California. He is a credentialed city manager and has served as president of both Cal-ICMA and the City Manager's Division of the League of California Cities. He has participated in executive development programs at the University of Virginia and the University of California, Berkeley. He also participated in a ICMA international exchange with Limerick County, Ireland. In 2013 he received the National Pubic Service Award from the American Society for Public Administration and the National Academy of Public Administration.