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  • ICMA Free Coaching Webinar - Growing Your Career: Tips for Redefining Yourself in the Minds of Others

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/17/2021 at 1:30 PM (EST)

    Do you have the skills to do more in your organization but can't figure out how to be given the opportunity? Our panelists will give you some strategies to get ahead.

    You have been a solid performer who completes reliable work and you are viewed as a productive team member. Or perhaps you are a new employee and do not have much on the job experience, but you know that you have the skill set to do more. You have not yet been given the opportunity to display your ability to lead others and manage important projects, but you know in your heart that you can do it. What steps can be taken to build your workplace reputation in the minds of others?
    Topics:
    1.  What are strategies for employees to get noticed in a positive way?
    2.  What are tips for Managers to expose employees to opportunities that will expand their skills and experience, including working on teams and opportunities to manage special projects?
    3.  How important is organizational culture in providing an environment of employee support, mentorship and exposure to opportunities for professional development and advancement?
    4.  Mistakes are a part of growth, but how can an employee recover after making a mistake?
    Can't attend? Register and receive and automatic e-mail notification when the recording is available.
  • ICMA Free Coaching Webinar - The Future of Work: Strategies for Adapting to a New Reality

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/20/2021 at 1:30 PM (EDT)

    Are you wondering at what pace you will need to train your workforce in order to be prepared for the workplace of the future? Join our panelists to discuss strategies to prepare your organization for a new reality.

    Some experts say that we are in the beginning stages of new Industrial Revolution and the COVID-19 pandemic has only made it happen more quickly. What does the workplace of the future look like? Will technology/artificial intelligence replace some humans in the workplace? At what pace will local governments and businesses need to re-train workers to adapt to advancing technology? Will pandemics and emerging technologies change forever the office environment? 
    Topics:
    1.  How will these changes affect local government? What jobs will be affected?
    2. What steps can local governments take now to navigate the changing environment?
    3. What change management skills will be necessary to usher in this new era?
    4. What actions need to be taken to help employees manage this process?
    Can't attend? Register and receive and automatic e-mail notification when the recording is available.
  • ICMA Free Coaching Webinar - Leading Your Community in an Era of Anxiety: How Do You Make Sure You Hear Them and They Hear You

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/15/2021 at 1:30 PM (EDT)

    Learn best practices to ensure that your community is set up to successfully navigate the challenges for your next emergency situation.

    No one can deny that 2020 was a year of uncertainty and anxiety. However, every experienced manager knows that challenges can arise at any time. Good leaders work to build effective two way communication and develop relationships in their communities during good times so that they are better prepared to handle a crisis. 
    Topics:
    • 1.  The importance of establishing quality relationships with your community and its institutions BEFORE the crisis.
    • 2.  Best methods for emergency communications with the community—those affected and unaffected by the crisis.
    • 3.  Creating quality community conversations to lead forward and out of the crisis. 
    Can't attend? Register and receive and automatic e-mail notification when the recording is available.
  • Keep Moving Forward

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 05/26/2021 at 1:00 PM (EDT)

    In the third and final webinar in this three-part series, you'll learn how to use racial equity tools to evaluate your organization's equity and inclusion efforts.

    This interactive workshop introduces participants to the growing use of racial equity tools (RET) as well as the process of conducting a diversity and/or cultural audit. Such tools are designed to integrate equity in organizational policies, practices, operations, management functions, programs, and budgets and can lead to more equitable outputs and outcomes, and success for your organization. Examples are presented and discussed.

    • Take a deep dive into Racial Equity Tools and Cultural Audits;
    • Reflect on current practices and how Racial Equity Tools and Cultural Audits are tools in your diversity, equity, and inclusion toolbox;
    • Generate and exchange ideas on how to utilize Racial Equity Tools and Cultural Audits in your community

    Geoffrey Silvera

    Associate Professor, Department of Political Science, Auburn University

    Geoffrey A. Silvera is an Associate Professor in the Department of Political Science at Auburn University. His research centers on healthcare administrators, especially chief executive officers, patient care quality, experience, and safety as well as diversity and inclusion. He also serves as the Associate Editor of the Patient Experience Journal (PXJ) and is on the editorial board of Health Care Management Review (HCMR). Recent work has appeared in Public Integrity, Patient Experience Journal, State and Local Government Review, Health Care Management Review, and the International Journal of Health Care Quality Assurance.

    Jonathan Fisk

    Associate Professor, Department of Political Science, Auburn University

    Jonathan M. Fisk is an Associate Professor in the Department of Political Science at Auburn University and core MPA faculty member. His research centers on state and local policymaking and administrative practices. His recent work has been published in journals such as Energy Policy, American Review of Public Administration, State and Local Government Review, Review of Policy Research, and Public Integrity. He is also the faculty advisor to the Auburn ICMA Student Chapter.

  • ICMA Free Coaching Webinar - Leading from the Middle

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 05/19/2021 at 1:30 PM (EDT)

    You do not need to be in a management position to be a leader. Join us to learn about opportunities to become a future leader in your organization.

    Being a leader does not require you to be in a top management position. The individual who gets the team together to download the paper pallet instead of requiring one person or individual to do it alone is a leader. Whether your organization has a formal process for improvement, or changes are made in a more informal way, there are opportunities for any employee to serve as a leader.
     Topics:
    1. What is the difference between a manager and a leader?
    2. Margaret Wheatley uses the term “leader-full organization.” What does this mean and        why is it important?
    3. What are some strategies for mid-level managers and front-line employees to improve their leadership skills and grow their career?
    4. What role does the leadership team play in creating opportunities for their staff to become future leaders.
    Can't attend? Register and receive and automatic e-mail notification when the recording is available. 
  • Developing Excellence in Fire and Emergency Service Departments and Professionals

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 05/13/2021 at 1:00 PM (EDT)

    Join the Center for Public Safety Excellence for a webinar on best practices for fire and emergency services.

    In this webinar, you'll hear from city managers across the United States as they share how they've worked with their fire departments and fire chiefs to develop excellence in all hazards response, data-driven decision making, strategic planning, and community risk reduction. Learn about the leadership skills they find critical for fire and emergency service professionals to be successful in changing times. You will also get a chance to hear from one of the authors of the 21st Century Fire & Emergency Services white paper co-published by ICMA and the Center for Public Safety Excellence in 2020.

    This webinar is complimentary for ICMA members thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    Jeff Pomeranz

    City Manager, Cedar Rapids, IA

    Jeff Pomeranz is the city manager for Cedar Rapids, Iowa, a position he has held since 2010. Cedar Rapids is protected by the Cedar Rapids Fire Department, a CFAI-accredited agency. Prior to this he has served as city manager for West Des Moines, Iowa; Port Angeles, Washington and Del Rio, Texas. He has served as an executive board member for the Iowa League of Cities and the Iowa City Management association and was an adjunct professor for the Master of Public Administration program at Drake University.

    Mr. Pomeranz holds a master’s degree Public Administration from the University of Alabama and a Bachelor of Arts in Political Science from the Rochester Institute of Technology. In addition to his service on the CPSE Board of Directors since 2013, he served on the Commission on Fire Accreditation International from 2006 to 2011. He was appointed CPSE Board President on January 1, 2021. 

    Jesse Lightle

    Township Administrator, Washington Township, OH

    Jesse Lightle is the Washington Township (OH) administrator, a position she has held since 2008 when she was promoted from deputy administrator. Her community is protected by Washington Township Fire Department, a CFAI-accredited department. Prior to this she was the assistant city manager for the City of Clayton. Ms. Lightle is chair of the Master of Public Administration Advisory Board at Wright State University and a member of the International City/County Managers Association where she served on the Board of Directors from 2006-2013 and was president from 2011-2012.

    Ms. Lightle holds a bachelor’s degree from Wright State University and a Master’s in Urban Administration, also from Wright State where she was an adjunct professor in the WSU Master of Public Administration Program. She has served on the Commission on Fire Accreditation International since 2020. 

    Darin Atteberry

    City Manager, Fort Collins, CO

    Darin Atteberry is the city manager of Fort Collins, Colorado, a position he has held since December 2004, where he was the assistant city manager for over eight years. Fort Collins is protected by the Poudre Fire Authority, a CFAI-accredited agency. He serves as vice chair of the Alliance for Innovation and in 2013 was named Entrepreneur of the Year by the Colorado State University College of Business. In 2016 he was elected as a Fellow with the National Academy of Public Administration. Recently, Mr. Atteberry received the Colorado Governor’s Citizenship medal, recognizing him as a leader who serves the public with innovation, operational excellence and progressive vision. Prior to coming to Fort Collins, Darin worked with cities in California, Washington, and Georgia.

    Mr. Atteberry attended Harvard University’s Senior Executive Program in State and Local Government. He holds master’s degrees in Civil Engineering and City Planning, both from Georgia Institute of Technology and a bachelor’s in City and Regional Planning from California Polytechnic State University. He has served on the CPSE Board of Directors since 2015. 

    Melissa Stevenson Diaz

    City Manager, Redwood City, CA

    Melissa Stevenson Diaz is the city manager for the City of Redwood City, California, a position which she has held since October 2015.

    Ms. Diaz has held various executive and leadership roles over her 24-year professional career in local government. Prior to joining Redwood City, she was the assistant city manager and interim city manager with the City of Mountain View. She has held positions in the cities of Freemont and Morgan Hill and was responsible for functions such as human resources, finance and budget, policy analysis, redevelopment and economic development, information technology management, community engagement and communications.

    Ms. Diaz holds a Masters of Public Administration from San Jose State University and a Bachelor of Arts in History from Mills College. She has served on the Commission on Professional Credentialing since 2019. 

  • Every Employee is a Chief Experience Officer

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 05/05/2021 at 1:00 PM (EDT)

    In this webinar, you'll learn how to ensure your whole staff is capable of delivering an excellent customer experience to your constituents.

    Ours has become an “experience economy” in which people have shifted from passive consumption to active participation. Great service and creating memorable experiences should not require heroic efforts by you, your employees, or your customers.  One good or bad customer/consumer service experience – whether it’s online or in-person -  can change the entire perception a customer holds about your organization.  In this webinar, you will learn how to immediately shift your mindset away from rules and toward results, methods to provide your employees freedom within a framework, ways to ensure your services are easy, accessible and reliable and how to apply the nine dimensions that characterize effective service providers to your organization.

    ICMA Practice Areas: [4] Staff Effectiveness; [9] Community and Resident Service

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Equity and Inclusion: A Strategic Organizational Approach

    Contains 3 Product(s)

    This three-part series will provide a comprehensive organizational approach towards equity and inclusion.

    With the dust still settling from the social unrest that marked last summer, it's more important than ever for local governments to pursue organizational policies that center social justice. To that end, ICMA has developed a series of workshops that will provide an comprehensive approach to implementing the principles of equity and inclusion within your organization. Covering everything from basic terminology to the application of racial equity tools, this three-part series will be an invaluable resource for anyone looking to begin (or continue) their journey towards equity and inclusion. This package includes the following three workshops:

    • Establishing Inclusion as a Value: March 31
    • Kickstarting Inclusion: April 28
    • Keep Moving Forward: May 26
  • Kickstarting Inclusion

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 04/28/2021 at 1:00 PM (EDT)

    In the second of this three-part series on equity and inclusion, you'll learn how to actually implement the inclusive principles your organization has established.

    This interactive workshop is built around the article: https://icma.org/articles/pm-magazine/managing-diversity-and-inclusion as well as identifying strategies that leaders may utilize to make their organizations more diverse and/or inclusive. Specific leadership strategies are identified and discussed include: building trust, getting data, and changing internal organizational policies. Participants will also map their home organizations relative to diversity and inclusion as well as establish diversity and inclusion goals. Diversity, equity, and inclusion policies and practices may include revisions relevant to employee recruitment, staffing and engagement, training, implementation, and budgeting strategies, etc. 

    • Take a deep dive into the Developing and Defining Diversity Tool/Framework;
    • Learn and discuss how to apply the Developing and Defining Diversity Tool/Framework in your office, team, or community;
    • Establish goals and exchange ideas on how to move within the Developing and Defining Diversity Tool/Framework.

    Geoffrey Silvera

    Associate Professor, Department of Political Science, Auburn University

    Geoffrey A. Silvera is an Associate Professor in the Department of Political Science at Auburn University. His research centers on healthcare administrators, especially chief executive officers, patient care quality, experience, and safety as well as diversity and inclusion. He also serves as the Associate Editor of the Patient Experience Journal (PXJ) and is on the editorial board of Health Care Management Review (HCMR). Recent work has appeared in Public Integrity, Patient Experience Journal, State and Local Government Review, Health Care Management Review, and the International Journal of Health Care Quality Assurance.

    Jonathan Fisk

    Associate Professor, Department of Political Science, Auburn University

    Jonathan M. Fisk is an Associate Professor in the Department of Political Science at Auburn University and core MPA faculty member. His research centers on state and local policymaking and administrative practices. His recent work has been published in journals such as Energy Policy, American Review of Public Administration, State and Local Government Review, Review of Policy Research, and Public Integrity. He is also the faculty advisor to the Auburn ICMA Student Chapter.

  • Reducing Costs with End-to-End Service Delivery

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 04/27/2021 at 1:00 PM (EDT)

    Join Granicus for a webinar on strategies for modernizing your local government's service delivery.

    Local governments currently face budget shortfalls nearing $500 billion while dealing with increasing demands for service from their citizens (NLC, NACO, 2020). As a result, governments find themselves forced to create an environment where they can do more with far less. So how do you reduce the total cost of service fulfillment and enable a new modern approach to government services that improves the citizen experience? 

    Join Granicus in this live event where we cover how modernizing service delivery can provide an array of benefits for numerous local agency functions. You’ll find out how to transform your services within days, not months. 

    Register for this webinar to learn: 

    • The cost savings modernizing services brings to your agency. 
    • How to add more valuable time back into your staff’s day. 
    • How to improve licensing, permit and other service compliance. 
    • The role in modernizing services in creating better civic and staff engagement. 

    This webinar is complimentary for ICMA members thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    ICMA Practice Areas: [10] Service Delivery; [12] Financial Management and Budgeting

    Hilary Jones

    Customer Ambassador, Granicus; Chair, Tailwind Digital

    Having worked in public services for over 25 years, at local, regional, and central government level, Hilary is passionate about delivering improved outcomes for people and communities. She brings extensive experience in developing and leading high performing teams that deliver quality citizen centered services across a wide range of disciplines, including social care, community health, housing, and customer services.

    At an executive level she has successfully delivered major transformation programs to respond to the need for modernization and reform. Digital and data sit at the core of this achievement, as the enablers to tackle financial austerity, rising demand, and the need for public services to stay relevant.

    Understanding the challenges to sustain the complex system of people, communities and services that exist in a particular place, she has taken the strategic lead in building powerful local partnerships with strong multi-disciplinary teams. This has included pioneering a shared digital workspace that enabled seamless, joined-up service delivery across Health, Adult Social Care and Housing.

    Since 2016 Hilary has worked for Firmstep/Granicus as Customer Ambassador, helping customers capture, learn, and share their experience and success, promulgating best practice and driving improvement across the sector. She is a highly skilled coach and mentor and has supported senior management teams in developing their strategic direction, digital plans, and achievable programs to deliver this.

    Sid Burgess

    Senior Solutions Consultant, Granicus

    Sid has spent over a decade working with government agencies. Widely known for his knowledge and forward-thinking vision of the government technology industry, Sid has given talks nationwide about the intersection of technology and constituent services. As a former FireFighter/EMT, Combat Medic, and City Councilman, Sid has built and managed teams focused on rebuilding and revitalizing cities. Sid has been appointed by the Oklahoma Speaker of the House and the Mayor of Oklahoma City to serve in various advisory roles. Sid graduated from Oklahoma State University Fire Service Training Academy, US Army Infantry Center, and the US Army Academy of Health Sciences.