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  • 2017 CAO Salary and Compensation Data Release

    Contains 3 Component(s), Includes Credits Recorded On: 05/01/2018

    In this free, live, members-only webinar based on ICMA’s 2017 CAO Salary and Compensation Survey, the presenters will walk through our latest data on salaries and benefits. There will also be a brief introduction to the new platform.

    Anticipating an upcoming salary review? Arm yourself with the latest ICMA data, resources and expertise!

    For more than 30 years, ICMA has maintained comprehensive data on the salary and compensation structures of CAOs across the country. Since 2014, our analysis is offered as an exclusive member benefit. While the many variables impacting any given CAO’s compensation are unique and complex, ICMA’s data help to establish norms for practices across local governments in support of our Guidelines for Compensation and our members.

    Results of the 2017 CAO Salary and Compensation Survey, to which more than 1,600 responded, will be released on May 1, 2018. In this webinar, ICMA survey research staff will walk through our latest data on salaries and benefits, including variation across states, community size, gender, and local government type. We’ll also review trends in compensation decision-making and issues unique to CAOs. 

    ICMA is pleased to be joined in reviewing these findings by Dr. Rex Facer, Associate Professor of Public Management in the Romney Institute of Public Management at Brigham Young University’s Marriott School of Management. A national and international thought leader on human resource management and local public finance issues, Dr. Facer will share highlights from his own research contextualizing public sector compensation practices and alternative work schedules.

    Don’t miss this webinar before your next salary review! There will also be a brief introduction to the new platform.

    Free, live, members-only webinar

    Rex L. Facer II

    Ph.D. The University of Georgia

    Rex L. Facer II (Ph.D. The University of Georgia) is Associate Professor of Public Management in the Romney Institute of Public Management at Brigham Young University’s Marriott School of Management where he teaches in the Master of Public Administration program. President Obama appointed Facer to the Federal Salary Council in 2010. Facer previously served on NASPAA’s Commission on Peer Review and Accreditation, including a term as chair. The commission is the accrediting body for master’s degree programs in public administration. Professor Facer regularly lectures and consults nationally and internationally on human resource management and local public finance issues. His published research has appeared in leading peer-reviewed journals. His current research focuses on public sector compensation practices, alternative work schedules, and local government finance.

    Berna Oztekin-Gunaydin

    Research and Policy Team, ICMA

    Berna Oztekin-Gunaydin is a local government research associate with the Research and Policy Team for ICMA. Her responsibilities include identifying and conducting research, and disseminating content and leading practices on local government management issues. She also focuses on extending ICMA research activities globally. Berna’s recent research includes CAO salary and compensation, cybersecurity, smart cities, and innovation and emerging practices in local governments surveys. She has also been producing multiple case studies on smart cities and impacts of globalization on local government. Before joining to the Research and Policy Team, Berna worked for ICMA Global Programs and Business Development teams for 3 years. She supported ICMA China Center activities, the Legislative Process and Governance Professional Fellows Program in ASEAN Countries, and the CityLinks Program.  Berna has a M.S. degree in Public Policy and Management from Carnegie Mellon University and M.A. degree in Political Science from Sabanci University (Turkey).

    Laura Goddeeris (Moderator)

    Director of Survey Research, ICMA

    Laura Goddeeris oversees ICMA’s applied research on local government practices, programs, policies, and partnerships as director of survey research. Prior to joining ICMA in 2017, she gained over a decade of experience in research, outreach, and program administration around issues of community and economic development, local and regional food systems, and transportation science. While based in Michigan, she also worked closely with municipal staff for years as chair of her local planning commission and community development advisory committee. Laura holds a Master’s in Urban Planning and Policy from the University of Illinois at Chicago and is a member of the American Institute of Certified Planners. 

  • BoardDocs Engaging Stakeholders: City of Carbondale, IL

    Contains 2 Component(s), Includes Credits

    In this free, on-demand webinar, learn how the City of Carbondale, IL transitioned into a paperless workplace.

    Thousands of public governing bodies nationwide are adopting board management solutions to increase transparency, providing a basis for more open communication with the public. These cloud-based services also allow boards to dramatically improve productivity and save thousands of dollars annually. This presentation will demonstrate precisely how utilizing proven, low-cost technology can save cities, towns and counties tens-of-thousands of dollars annually, increase community access to board activities and significantly reduce staff time. Join the City of Carbondale representatives to learn how your organization can maximize resources and become more effective from day one.

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    Jennifer Sorell

    City Clerk; City of Carbondale, IL

    Jennifer R. Sorrell earned the designation of Certified Municipal Clerk (CMC), which is awarded by the International Institute of Municipal Clerks (IIMC), Inc. The International Institute provides this important designation only to those municipal clerks who complete demanding education requirements and who have a record of significant contributions to their local government, their community and the state. Ms. Sorrell has served as city clerk for the City of Carbondale since March 2013. Prior to holding the position she held the position of deputy city clerk, she worked in the City Attorney’s Office and in the Water and Parking Division. She has been an employee of the City of Carbondale since December 2001.

  • BoardDocs Client Experience: City of Elmhurst, IL

    Contains 2 Component(s), Includes Credits

    In this free, on-demand webinar, learn how the City of Elmhurst, IL transitioned into a paperless workplace.

    The city of Elmhurst, Illinois has been successfully automating and streamlining its board management processes since 2013. Prior, the city had utilized an intensive paper process for creating its council packets, but understood the urgency of finding a solution that would immediately reduce costs and improve efficiencies. Since partnering with BoardDocs, the city of Elmhurst has realized dramatic cost savings by decreasing both paper consumption on the Dias and staff time. 

    Please join us for this free, on-demand BoardDocs Client Experience Webinar and hear from the city of Elmhurst about its research, and its complete and easy change to a paperless process. Elmhurst’s deputy clerk, Erin Van DeWalle, will be sharing her experiences and showing webinar attendees how she actually uses the board management software. At the closing of the webinar, attendees will have the opportunity to ask her questions.

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    Erin Van De Walle

    Deputy City Clerk and Economic Development Coordinator; City of Elmhurst, IL

    Erin Van De Walle has worked for the city of Elmhurst since 1999 and has over 16 years of professional municipal government experience encompassing many aspects of administration, communication, and economic development in a local municipal environment.  Van De Walle currently holds the positions of deputy city clerk and economic development coordinator and includes her advancement of the city project to bring a paperless agenda system to Elmhurst among her greatest successes. “Working with Emerald Data Solutions and incorporating BoardDocs into our culture has produced such a positive outcome my only regret is that we did make the transition even sooner.” Adept at optimizing team efforts, creating synergy and bringing forth transparency, Van De Walle finds BoardDocs to be not only viable and cost-effective solution but user friendly for employees, elected officials, and constituents as well. She is thrilled to be discussing her experience with all of you.

  • Performance Management Consortia: Don't Go it Alone!

    Contains 2 Component(s), Includes Credits

    Free webinar thanks to a sponsorship from ICMA-RC.

    Whether it’s the number of calls for service, dollars spent, or hours worked, performance management is essential to knowing what’s going right, what’s going wrong, where you can improve – and by how much.  As valuable as this information is, performance management can be a daunting exercise for an individual jurisdiction – particularly one with limited resources and staffing.  

    Instead of undertaking this effort on their own, many jurisdictions are banding together, setting shared priorities, and divvying up the work and cost that goes along with performance management. Join us in this webinar to hear how jurisdictions in Arizona, Florida, and elsewhere around the country have worked together to share the workload, agree on priorities, and reap the benefits of pooled data analysis. 

    You and your staff will discuss:

    • -The benefits of performance management consortia
    • -How to form a consortium
    • -Setting shared goals
    • -Reducing employee burnout
    • -Improving data accuracy

    Gerald Young

    Senior Research Associate, ICMA

    Gerald Young is a Senior Research Associate with the Center for State and Local Government Excellence and the ICMA Research and Policy Team. He joined ICMA staff in 1998, and since that time has worked on performance management, as well as research into state and local government pensions, health care, employment and compensation, smart communities, and leadership practices. He also served for eight years in local government with the cities of Loma Linda and Chula Vista, California. He earned an MPA from the University of Kansas, and bachelor’s degrees in Mathematics/Computer Science and Political Science from Loyola University Chicago, and is the author of ICMA’s e-book “Getting Started: A Performance Measurement Handbook”

    Brent Stockwell

    Assistant City Manager, city of Scottsdale

    Brent Stockwell serves leaders with results-oriented analysis and clear communication to aid decision-making. As strategic initiatives director for Scottsdale, Arizona, he coordinates citywide initiatives such as performance management and strategic planning, as well as special projects for the city manager and executive team. Brent has worked in Scottsdale since 2002 in a variety of positions including citizen liaison, assistant to mayor/council, and acting city auditor. Previously, Brent worked for the cities of Mesa, Arizona, and Federal Way, Washington. Brent initiated the Valley Benchmark Cities with the 11 largest cities in the Phoenix metropolitan area, the Alliance for Innovation, Arizona State University and ICMA Analytics. Brent has presented at conferences for the Arizona City/County Management Association (ACMA), the Association of Government Accountants (AGA), the Association of Local Government Auditors (ALGA), the Government Finance Officers Association (GFOA) and the City/County Communications and Marketing Association (3CMA), and conducted dozens of training courses in Scottsdale on ethics, communications and performance management. Scottsdale has received certificates of excellence in performance measurement from ICMA Analytics, certificates of excellence for the citizen-friendly annual report from the AGA and special performance measures recognition from GFOA. He currently serves on the ACMA executive board. Brent earned a master’s from the University of Washington and a bachelor’s from Kansas State University.

    Susan Boyer, ICMA-CM

    Executive Director of the Florida Benchmarking Consortium

    Susan Boyer is an ICMA Credentialed Manager and a former City Manager with over 25 years of municipal management experience in Florida. She has served as the Executive Director of the Florida Benchmarking Consortium for the past 5 years.

  • Essentials of Council/Manager Relations

    Contains 2 Component(s), Includes Credits

    Free webinar thanks to a generous sponsorship from ICMA-RC.

    Explore the workings of effective council-manager relations with ICMA West Coast Regional Director Kevin Duggan and ICMA Special Liaison for Governance Mike Conduff, authors of the newly published ICMA E-book, Making It Work: The Essentials of Council-Manager Relations.

    Following the flow of the book Kevin and Mike will provide an overview of council-manager relations, including:

    • emphasizing the critical nature of the relationship
    • how to nurture and clarify roles within the relationship
    • the need to develop mutual trust
    • tips on how to manage the group process 

    They will also discuss:

    • 8 key behaviors of a high performance council
    • proper orientation of new council members
    • effective council meetings
    • council retreat best practices
    • the “audiences” of the council
    • how to communicate with the council
    • how to establish and manage the council staff relationship
    • how to be always professional
    • the Bad Apple Council Member
    • undermining by staff
    • taking an organizational mistep
    • being placed in transition

    Michael A. (Mike) Conduff

    The Elim Group

    Michael A. (Mike) Conduff is the president and CEO of The Elim Group and also serves as ICMA’s senior advisor for governance. Conduff is a multiple time best-selling author with Jack Canfield (of Chicken Soup fame) for their book The Success Secret and with Brian Tracy for their book Pushing to the Front – Front Line Strategies from the World’s Leading Experts. Additionally, he writes a regular governance column for Public Management (PM) magazine, is a contributing author to the ICMA Green Book series and is frequently published or quoted in other national publications.

    Kevin Duggan

    West Coast Regional Director, ICMA

    Kevin C. Duggan is ICMA's West Coast Regional Director and serves as the staff liaison for members and professional organizations in California, Oregon, Washington, Alaska and Nevada. He has 40 years of municipal government experience including 27 years as the city manager of Mountain View and Campbell, California. He is a credentialed city manager and has served as president of both Cal-ICMA and the City Manager's Division of the League of California Cities. He has participated in executive development programs at the University of Virginia and the University of California, Berkeley. He also participated in a ICMA international exchange with Limerick County, Ireland. In 2013 he received the National Pubic Service Award from the American Society for Public Administration and the National Academy of Public Administration.

  • Free Webinar: Your 10 Question Guide to a Successful Retirement

    Contains 2 Component(s), Includes Credits

    Thanks to a generous sponsorship from ICMA-RC this free webinar explores the top questions local government professionals have about retirement.

    What does your future look like? Financial planners can’t predict it, but they can help you plan for it — especially as you head towards retirement which can be both rewarding and challenging. Financial planning is about wisely managing your overall finances so you meet your financial goals and minimize pitfalls.

    Join ICMA-RC in this free webinar for ICMA members. You and your staff will discuss:

    • key questions you should think about for your financial future
    • how much you should be saving
    • Social Security benefits
    • Medicare
    • managing your investments
    • retirement fund withdrawals and taxes

    Al Micheli, CFP

    Communications Project Manager, ICMA-RC

    Mr. Micheli manages a wide variety of ICMA-RC financial education content designed for different employee life stages and goals. He works closely with ICMA-RC Retirement Plans Specialists, Certified Financial PlannerTM professionals, and Investor and Client Services Representatives to understand plan sponsor and participant requirements and circumstances. Mr. Micheli has over 13 years of experience in the financial services and retirement planning industry. Prior to joining ICMA-RC in 2008, he was employed with TIAA-CREF and The Vanguard Group, where he worked directly with individual clients to provide retirement planning, investment, and overall financial planning services.  Mr. Micheli received a master’s degree in business administration from the University of Maryland, and a bachelor’s degree in political science and economics from Guilford College. He is a Certified Financial PlannerTM professional and a FINRA Series 6 and 63 Registered Representative.   


    Steven D. Taylor, CFP

    Financial Planning Manager, ICMA-RC

    Mr. Taylor is responsible for providing on-site financial planning services to public sector employer retirement plans in the Mid-Atlantic region. He conducts over 120 educational seminars and workshops per year and also provides one-on-one participants meetings. He provides personalized assistance in the development of individuals’ retirement, investment and financial plans. Before joining ICMA-RC in 2006, Mr. Taylor was self-employed as an independent Financial Planner for over 10 years. He also was a Financial Advisor for seven years with AXA Equitable where he also had experience doing financial planning. Mr. Taylor received a Bachelor’s degree in Economics from Clark Atlanta University. He is a FINRA Series 6 and 63 Registered Representative, a FINRA Series 26 Limited Securities Principal, and a NASAA Series 65 Registered Investment Advisor Representative. He has his life insurance license and is a Certified Financial Planner™.

  • Returning Veterans 1: Ending Homelessness

    Contains 2 Component(s), Includes Credits

    Free webinar is part of a four-part series on returning veterans.

    State and local governments are fighting a battle on the home front: How to reintegrate returning veterans into society. The numbers are staggering:

    • 48,000 vets will return from Afghanistan by the end of the year.
    • 100,000 troops and Marines will be downsized from the Army and Marine Corps within five years.
    • 2.5 million military men and women are already home from Iraq and Afghanistan.

    While the quantity of returning veterans will vary by community, many of their needs will be the same. These include finding new employment and career paths, access to medical care and mental health treatments, affordable family housing, and moving forward with post-secondary education. 

    ICMA, NACo, NCSL, NGA, and NLC invite you to join in a free webinar series that will help state and local governments learn about available opportunities, leading practices, and lessons learned from veteran reintegration programs thus far. 

    This is the first of four in a series. 

    Elisha Harig-Blaine

    Principal Housing Associate, National League of Cities

    Beth Sandor

    Director of Zero: 2016, Community Solutions

    Heather Pritchard

    Senior Manager of National Partnerships, The Home Depot Foundation

    Megan Owens

    Local Homeless Coordinating Board Policy Analyst

    Amanda Fried

    Deputy Director for Policy, Housing, Opportunity, Partnerships & Engagement; San Francisco, California

    Elizabeth Reining Buehler, AICP

    Homeless Services Coordinator, Salt Lake City, Utah

  • Effective Supervisory Practices 10 Sites

    Contains 1 Component(s)

    Buy individual access for 10 employees. Pricing listed is total amount for your office, not per person.

    This package allows you to purchase access for 10 employees. Pricing listed is total amount for your office, not per person. You will receive e-mail confirmation with instructions on how to add your team to the system.

  • Effective Supervisory Practices 25 Sites

    Contains 1 Component(s)

    Buy individual access for 25 employees. Pricing listed is total amount for your office, not per person.

    This package allows you to purchase access for 25 employees. Pricing listed is total amount for your office, not per person. You will receive e-mail confirmation with instructions on how to add your team to the system.

  • Effective Supervisory Practices 50 Sites

    Contains 1 Component(s)

    Buy individual access for 50 employees. Pricing listed is total amount for your office, not per person.

    This package allows you to purchase access for 50 employees. Pricing listed is total amount for your office, not per person. You will receive e-mail confirmation with instructions on how to add your team to the system.