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  • ICMA Free Coaching Webinar - Growing Your Career: Tips for Redefining Yourself in the Minds of Others

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/17/2021 at 1:30 PM (EST)

    Do you have the skills to do more in your organization but can't figure out how to be given the opportunity? Our panelists will give you some strategies to get ahead.

    You have been a solid performer who completes reliable work and you are viewed as a productive team member. Or perhaps you are a new employee and do not have much on the job experience, but you know that you have the skill set to do more. You have not yet been given the opportunity to display your ability to lead others and manage important projects, but you know in your heart that you can do it. What steps can be taken to build your workplace reputation in the minds of others?
    1.  What are strategies for employees to get noticed in a positive way?
    2.  What are tips for Managers to expose employees to opportunities that will expand their skills and experience, including working on teams and opportunities to manage special projects?
    3.  How important is organizational culture in providing an environment of employee support, mentorship and exposure to opportunities for professional development and advancement?
    4.  Mistakes are a part of growth, but how can an employee recover after making a mistake?
    Can't attend? Register and receive and automatic e-mail notification when the recording is available.
    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner
  • ICMA Free Coaching Webinar - The Future of Work: Strategies for Adapting to a New Reality

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/20/2021 at 1:30 PM (EDT)

    Are you wondering at what pace you will need to train your workforce in order to be prepared for the workplace of the future? Join our panelists to discuss strategies to prepare your organization for a new reality.

    Some experts say that we are in the beginning stages of new Industrial Revolution and the COVID-19 pandemic has only made it happen more quickly. What does the workplace of the future look like? Will technology/artificial intelligence replace some humans in the workplace? At what pace will local governments and businesses need to re-train workers to adapt to advancing technology? Will pandemics and emerging technologies change forever the office environment? 
    1.  How will these changes affect local government? What jobs will be affected?
    2. What steps can local governments take now to navigate the changing environment?
    3. What change management skills will be necessary to usher in this new era?
    4. What actions need to be taken to help employees manage this process?
    Can't attend? Register and receive and automatic e-mail notification when the recording is available.
    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner
  • ICMA Free Coaching Webinar - Leading Your Community in an Era of Anxiety: How Do You Make Sure You Hear Them and They Hear You

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 09/15/2021 at 1:30 PM (EDT)

    Learn best practices to ensure that your community is set up to successfully navigate the challenges for your next emergency situation.

    No one can deny that 2020 was a year of uncertainty and anxiety. However, every experienced manager knows that challenges can arise at any time. Good leaders work to build effective two way communication and develop relationships in their communities during good times so that they are better prepared to handle a crisis. 
    • 1.  The importance of establishing quality relationships with your community and its institutions BEFORE the crisis.
    • 2.  Best methods for emergency communications with the community—those affected and unaffected by the crisis.
    • 3.  Creating quality community conversations to lead forward and out of the crisis. 
    Can't attend? Register and receive and automatic e-mail notification when the recording is available.
    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner
  • Free Webinar: Keep Moving Forward

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 05/26/2021 at 1:00 PM (EDT)

    In the third and final webinar in this three-part series, you'll learn how to use racial equity tools to evaluate your organization's equity and inclusion efforts.

    This interactive workshop introduces participants to the growing use of racial equity tools (RET) as well as the process of conducting a diversity and/or cultural audit. Such tools are designed to integrate equity in organizational policies, practices, operations, management functions, programs, and budgets and can lead to more equitable outputs and outcomes, and success for your organization. Examples are presented and discussed.

    • Take a deep dive into Racial Equity Tools and Cultural Audits;
    • Reflect on current practices and how Racial Equity Tools and Cultural Audits are tools in your diversity, equity, and inclusion toolbox;
    • Generate and exchange ideas on how to utilize Racial Equity Tools and Cultural Audits in your community;
  • ICMA Free Coaching Webinar - Leading from the Middle

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 05/19/2021 at 1:30 PM (EDT)

    You do not need to be in a management position to be a leader. Join us to learn about opportunities to become a future leader in your organization.

    Being a leader does not require you to be in a top management position. The individual who gets the team together to download the paper pallet instead of requiring one person or individual to do it alone is a leader. Whether your organization has a formal process for improvement, or changes are made in a more informal way, there are opportunities for any employee to serve as a leader.
    1. What is the difference between a manager and a leader?
    2. Margaret Wheatley uses the term “leader-full organization.” What does this mean and        why is it important?
    3. What are some strategies for mid-level managers and front-line employees to improve their leadership skills and grow their career?
    4. What role does the leadership team play in creating opportunities for their staff to become future leaders.
    Can't attend? Register and receive and automatic e-mail notification when the recording is available. 
    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner
  • Free Webinar: Developing Excellence in Fire and Emergency Service Departments and Professionals

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 05/13/2021 at 1:00 PM (EDT)

    Join the Center for Public Safety Excellence for a webinar on best practices for fire and emergency services.

    In this webinar, you'll hear from city managers across the United States as they share how they've worked with their fire departments and fire chiefs to develop excellence in all hazards response, data-driven decision making, strategic planning, and community risk reduction. Learn about the leadership skills they find critical for fire and emergency service professionals to be successful in changing times. You will also get a chance to hear from one of the authors of the 21st Century Fire & Emergency Services white paper co-published by ICMA and the Center for Public Safety Excellence in 2020.

    This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

    Jeff Pomeranz

    City Manager, Cedar Rapids, IA

    Jeff Pomeranz is the city manager for Cedar Rapids, Iowa, a position he has held since 2010. Cedar Rapids is protected by the Cedar Rapids Fire Department, a CFAI-accredited agency. Prior to this he has served as city manager for West Des Moines, Iowa; Port Angeles, Washington and Del Rio, Texas. He has served as an executive board member for the Iowa League of Cities and the Iowa City Management association and was an adjunct professor for the Master of Public Administration program at Drake University.

    Mr. Pomeranz holds a master’s degree Public Administration from the University of Alabama and a Bachelor of Arts in Political Science from the Rochester Institute of Technology. In addition to his service on the CPSE Board of Directors since 2013, he served on the Commission on Fire Accreditation International from 2006 to 2011. He was appointed CPSE Board President on January 1, 2021. 

    Jesse Lightle

    Township Administrator, Washington Township, OH

    Jesse Lightle is the Washington Township (OH) administrator, a position she has held since 2008 when she was promoted from deputy administrator. Her community is protected by Washington Township Fire Department, a CFAI-accredited department. Prior to this she was the assistant city manager for the City of Clayton. Ms. Lightle is chair of the Master of Public Administration Advisory Board at Wright State University and a member of the International City/County Managers Association where she served on the Board of Directors from 2006-2013 and was president from 2011-2012.

    Ms. Lightle holds a bachelor’s degree from Wright State University and a Master’s in Urban Administration, also from Wright State where she was an adjunct professor in the WSU Master of Public Administration Program. She has served on the Commission on Fire Accreditation International since 2020. 

    Darin Atteberry

    City Manager, Fort Collins, CO

    Darin Atteberry is the city manager of Fort Collins, Colorado, a position he has held since December 2004, where he was the assistant city manager for over eight years. Fort Collins is protected by the Poudre Fire Authority, a CFAI-accredited agency. He serves as vice chair of the Alliance for Innovation and in 2013 was named Entrepreneur of the Year by the Colorado State University College of Business. In 2016 he was elected as a Fellow with the National Academy of Public Administration. Recently, Mr. Atteberry received the Colorado Governor’s Citizenship medal, recognizing him as a leader who serves the public with innovation, operational excellence and progressive vision. Prior to coming to Fort Collins, Darin worked with cities in California, Washington, and Georgia.

    Mr. Atteberry attended Harvard University’s Senior Executive Program in State and Local Government. He holds master’s degrees in Civil Engineering and City Planning, both from Georgia Institute of Technology and a bachelor’s in City and Regional Planning from California Polytechnic State University. He has served on the CPSE Board of Directors since 2015. 

    Melissa Stevenson Diaz

    City Manager, Redwood City, CA

    Melissa Stevenson Diaz is the city manager for the City of Redwood City, California, a position which she has held since October 2015.

    Ms. Diaz has held various executive and leadership roles over her 24-year professional career in local government. Prior to joining Redwood City, she was the assistant city manager and interim city manager with the City of Mountain View. She has held positions in the cities of Freemont and Morgan Hill and was responsible for functions such as human resources, finance and budget, policy analysis, redevelopment and economic development, information technology management, community engagement and communications.

    Ms. Diaz holds a Masters of Public Administration from San Jose State University and a Bachelor of Arts in History from Mills College. She has served on the Commission on Professional Credentialing since 2019. 

  • Every Employee is a Chief Experience Officer

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 05/05/2021 at 1:00 PM (EDT)

    In this webinar, you'll learn how to ensure your whole staff is capable of delivering an excellent customer experience to your constituents.

    Ours has become an “experience economy” in which people have shifted from passive consumption to active participation. Great service and creating memorable experiences should not require heroic efforts by you, your employees, or your customers.  One good or bad customer/consumer service experience – whether it’s online or in-person -  can change the entire perception a customer holds about your organization.  In this webinar, you will learn how to immediately shift your mindset away from rules and toward results, methods to provide your employees freedom within a framework, ways to ensure your services are easy, accessible and reliable and how to apply the nine dimensions that characterize effective service providers to your organization.

    ICMA Practice Areas: [4] Staff Effectiveness; [9] Community and Resident Service

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.

  • Free Webinar: Kickstarting Inclusion

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 04/28/2021 at 1:00 PM (EDT)

    In the second of this three-part series on equity and inclusion, you'll learn how to actually implement the inclusive principles your organization has established.

    This interactive workshop is built around the article: as well as identifying strategies that leaders may utilize to make their organizations more diverse and/or inclusive. Specific leadership strategies are identified and discussed include: building trust, getting data, and changing internal organizational policies. Participants will also map their home organizations relative to diversity and inclusion as well as establish diversity and inclusion goals. Diversity, equity, and inclusion policies and practices may include revisions relevant to employee recruitment, staffing and engagement, training, implementation, and budgeting strategies, etc. 

    • Take a deep dive into the Developing and Defining Diversity Tool/Framework;
    • Learn and discuss how to apply the Developing and Defining Diversity Tool/Framework in your office, team, or community;
    • Establish goals and exchange ideas on how to move within the Developing and Defining Diversity Tool/Framework.
  • A Guide to Local Government Branding

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 04/22/2021 at 1:00 PM (EDT)

    Learn how to establish and refine your local government's brand.

    In our rapidly changing world, the importance having an established brand has extended far beyond the purview of the private sector. As they compete with one another for assets such as retail investment and a talented workforce, local governments must continually seek new ways to stand out among the crowd.

    In this webinar, you'll join a panel of speakers from both the public sector and academia as they discuss the unique role of branding in a local government context and the best practices for success. Topics will include:

    • A breakdown of the essential elements of branding
    • How your government's brand drives economic development
    • Strategies for crafting a consistent message 

    ICMA Practice Areas: [8] Policy Facilitation and Implementation; [14] Communication and Information Sharing

    M. Blair Thomas

    Assistant Professor, Department of Political Science, Valdosta State University

    M. Blair Thomas, PhD, MPH, MPA is an Assistant Professor in the Department of Political Science at Valdosta State. His research interests broadly focus on how local and state governments engage in marketing and branding from a strategic management perspective. His work has appeared in various academic publications including the Journal of Nonprofit and Public Sector Marketing

    In the classroom, Dr. Thomas is an award-winning instructor with teaching experience at several institutions including Florida State University, the University of Central Florida and Portland State University. Driven by a teaching philosophy that values the continual development of personal relationships to identify student passions, Dr. Thomas aims to cultivate a classroom that builds upon the basic tenants of public administration theory by infusing examples of real-world application with references to the impact that pop culture, social movements and sport have made on today’s policies. He tailors each course to meet the changing demands of each particular class culture while upholding a commitment to social equity.

    Dr. Thomas has served on numerous boards and commissions, most recently on the Leon County (FL) Affordable Housing Advisory Committee and notably as Secretary of the Oregon Governor’s Council on Physical Fitness and Sports from 2010 to 2012. Prior to pursuing his graduate education, Dr. Thomas worked in marketing and merchandising for Adidas America- CIP Marketing, from 2007 to 2010.

    A native of Portland, Ore. you will likely catch him discussing the plight of the Portland Trail Blazers, riffing about how to infuse the latest trends in sport fashion into academia or his constant search for the perfect hazelnut latte. Dr. Thomas received his Ph.D. and M.P.A. from the Askew School of Public Administration and Policy at Florida State University and also holds a M.P.H. from the Hatfield School of Government at Portland State University. Dr. Thomas received his B.A. in Political Science from the University of Portland.

    Scott Agajanian

    Deputy Director of Development Services – Economic Development

    Scott Agajanian is the Deputy Director of Development Services – Economic Development for the City of Murrieta, California.  This protracted municipal title simply means that his role is to grow the economic base of the City through the attraction, retention and expansion of business in the City.  This is done through a variety of programs and activities that include development of workforce initiatives, partnerships with educational institutions to expand pipeline programs for students, outreach to business, investors and developers, and marketing of the City of Murrieta to the region, state and beyond.

    Scott has considerable experience working in the Murrieta Valley for over fifteen years and this includes 3 years in the Economic Development Department with the City of Murrieta. He says, “My passion has always been growth of the business community and keeping our dollars local.  It is my belief that a foundation of small businesses that are supporting each other, along with a healthy startup ecosystem will help further the growth of not only small business, but all business.” While working for the Murrieta Chamber of Commerce in Business Development for nearly four years Scott was instrumental in furthering the success of businesses within the city.

    As the City of Murrieta is in an economic growth phase, it is complementing this period of expansion with a pro-business culture and an expanded marketing plan, featuring the new City branding campaign, “Connected by Community.”  Scott is actively involved in this campaign and believes that awareness of our City, our business and development friendly environment and our wonderful demographics will produce even greater opportunities for Murrieta.   

    Rob Joseph

    Chief Achievement Officer,

    Rob Joseph is the chief achievement officer for, a company devoted to helping public officials become top performers by way of personal and professional development coaching that results in clarity, resilience, and a sense of control in an uncertain and quickly changing environment.

    He is also the former Assistant City Manager and Founding Director of the Office of Business and Tourism for Montrose, Colorado.

    In that capacity, Rob led the creation of the City of Montrose’s tourism program from nascence to international accreditation in three years with a program guided by high standards for creativity, innovation, and excellence.

    The program developed a reputation for its culture of hospitality, award-winning visitor center and visitor guide, and a unique community marketing organization framework. It inspired the Colorado State Tourism Director Cathy Ritter to say, “Montrose is now my model city for demonstrating how a community can build its tourism story from the ground up.“

    In part for this effort, his tourism colleagues elected him to the board of Destinations International the tourism industry’s equivalent of ICMA.

    He was further honored when he was recognized by his peers in 2016 as the Colorado City & County Management Association Assistant City Manager of the Year.

    Rob has lived and studied internationally, has an intimate understanding of various dominant cultures, and retains a working knowledge of several languages. Raised in London, his educational foundation takes root in the British system; however, he holds several advanced degrees from regarded American universities.

    Moreover, Rob is an ICMA-CM Candidate and a certified destinations management executive. He has owned a successful computer consulting business, invested in real estate, taught university courses, and served as an elected official.

    He’s written extensively on personal achievement and relationship-building skills, co-authored a college-level textbook, and created a training DVD for online learning. 

  • ICMA Free Coaching Webinar - Best Practices to Manage Public Spaces

    Contains 3 Component(s), Includes Credits Includes a Live Web Event on 04/21/2021 at 1:30 PM (EDT)

    Every citizen enjoys free and inviting outdoor spaces, however, there can be challenges in operating and maintaining them. Our expert panelists will give you some best tips on managing and utilizing public spaces.

    According to a study by the National Research Center, one of the top ten things that residents want in their community is the ability to be close to nature. Community parks and other open spaces where people can gather outside are important to residents. Most of us would agree that these areas are good for the community and there are many different ways to use these spaces; however, there can be challenges in operating and maintaining them. Our panelists will give you some best practices in managing public spaces.
    • 1.  How do we ensure that our public spaces best meet the needs of our community and are welcomed as true assets by our residents and businesspersons?
    • 2.  What are some innovative ways to utilize “typical” public facilities in non-traditional, more attractive ways?  (public art, water detention facilities, green roofs)
    • 3.  How can you promote the use of your public spaces and ensure that your public spaces are clean and welcoming?
    • 4.  What happens when the unplanned occurs—protests, homelessness, destruction of public property, etc?  Are there groups in the community that you can build relationships with to help keep the community safe during unrest.
    Can't attend? Register and receive and automatic e-mail notification when the recording is available.
    This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner

    Jen Krava

    Director of Programming and New Initiatives

    Forecast Public Art

    Jen Krava, Director of Programming + New Initiatives, holds aMaster in Design Studies, with a focus on Art, Design and the Public Domainfrom Harvard Graduate School of Design, where she graduated with commendationand received the Unsung Hero Award. She also holds a Master in LandscapeArchitecture from the University of Minnesota College of Design, and was a 2011Yale studio painting research fellow.

    AsDirector of Programming + New Initiatives, Jen sets the vision and strategy forall programming at Forecast. She also facilitates RFQ and artist selectionprocesses, writes public art master plans, manages the artist grant program,and creates and facilitates in person workshops and trainings.

    Jenis an Adjunct Professor in the College of Design at the University ofMinnesota, co-editor of _SCAPE, ASLA-MN’s publication, and a visual artist,studying the body as a site, performative garments, and analog technologies.

    Eileen Richardson


    Downtown Streets Team

    Eileen has been building and refining a non-conforming solution to homelessness, called Downtown Streets Team for close to 15 years. She has relentlessly pursued her vision to build positive communities which include and empower unhoused people throughout Northern CA.

    Eileen has had an incredible career - 15 years in the high-tech industry - 10 as a venture capitalist and 5 as CEO of two high tech companies. It was Eileen’s love of music and belief that the internet could change the world that led her to be the become the first CEO of Napster, where she helped grow the infamous startup from a few thousand users to 20 million--the fastest growing brand in history at the time.

    Guided by the principle that everyone deserved the opportunity to become a proud, productive member of their community, and driven to reduce the impacts of homelessness, such as litter and panhandling, on the community and downtown areas, Eileen launched the very first Downtown Streets Team (DST) in 2005.

    Over the years, Eileen has relentlessly pursued this vision to build positive communities which include and empower unhoused people throughout Northern CA. Since its inception, DST has grown from serving four Team Members (homeless volunteers), a $45,000 annual budget, and Eileen as the sole employee to an agency with an annual budget of $8M operating Teams in over a dozen cities in eight counties in California and two satellite operations in Florida, and serves 1000+ Team Members a year.

    DST has been named one of only five ‘Evidence-Based Best Practices in Ending Homelessness’ in the State of California according to the 2018 Homelessness Task Force Report released by the League of California Cities and the California State Association of Counties and is nearing its 2000th success story. The program has also been named a ‘Top 50 Innovation in American Government’ by the Ash Institute at Harvard’s Kennedy School and has been acknowledged by city leadership in every city it operates in as “outstanding, best in class or innovative “.

    For her pioneering leadership at the helm of DST, Eileen has also been recognized as an influential visionary. In the Spring of 2018 Eileen was named one of 30 Visionaries by the New York Times, using innovative technology for good; she has been named a Paul Harris Rotary Fellow; and recognized with the ‘Athena Lifetime Achievement Award’ in 2015 by the Chamber of Commerce in Palo Alto. Most recently, Eileen is being recognized as a winner of the 2019 James Irvine Leadership Award.

    As a leader in the world of nonprofit employment, DST has also been recognized as an outstanding place to work and has received numerous ‘Best Nonprofit to Work For’ awards from The Nonprofit Times. Eileen is the mother of two, and grandmother of two. She lives in Mountain View, CA and studied both Accounting and Business Administration at St. Thomas Aquinas College.

    Her belief remains: every person deserves, needs and wants a meaningful position in their community and that unhoused people are the solution to homelessness.

    Dominic Iacofano

    CEO, President


    Daniel Iacofano (Ph.D., FAICP, FASLA) is internationally recognized as an innovator and thought leader in urban planning and design, strategic planning, organizational development, facilitation, and consensus building. His career is as multifaceted as the field he chose to pursue and the firm he helped co-found. The breadth of planning not only encompasses everything he enjoys, it enables him to do what he does best—engage others in creative problem-solving to improve people’s lives. From policy- and place-making to systems and structures, Daniel has worked with hundreds of communities and organizations around the world to think strategically and critically about achieving desired change. No matter what the project entails—restoring a river, developing a downtown, or repurposing a public agency—his comfort with complexity and his dexterity with details enables him to guide clients through the process of evaluation, decision-making and implementation. The management, facilitation, and listening skills he has honed over three decades enable him to readily assess needs and identify a path forward. Regardless of the size, shape or current state of a project, Daniel will always “push the quality envelope” and seek innovation in arriving at solutions. He delivers the best outcomes possible within given constraints and against sometimes opposing forces. With his extensive range of experience and expertise in physical, environmental, and strategic planning, clients and communities across the nation often find that his impact lasts well beyond his involvement.