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Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
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  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 11/17/2022 at 1:30 PM (EST)

    The pandemic has changed the workforce environment and created new challenges for all of us. This webinar will show the perspectives of two employees - one who is able to telework and one who must be present at the workplace. Learn practical ways of how to face these challenges.

    We all want to support our teammates, however, it can be difficult when that teammate is never there to help carry the load. We all struggle to ensure that our personal life does not impact our professional life, but it seems consistently more difficult to separate the two. Caregivers get calls to pick up a sick child; an employee that owns rental properties gets a call about a pipe bursting; the boss needs to have knee surgery and is out for two weeks…These challenges are a part of life, and we must accept them and determine how to best work through them if we are to maintain a successful team.
    • Hear two perspectives: the employee who had to be at work throughout the pandemic vs the member of the organization who was able to telework
    • Should we be asking, “What can I do to help the organization?” instead of “How can the organization help me?” Is this part of the generational divide? (Traditionalists are loyal to the organization while Gen Z is loyal to the position?)
    • What are some practical ways to manage a team member being away due to personal issues?
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 10/20/2022 at 1:30 PM (EDT)

    Learn how to cut through red tape and create agile teams by pushing leadership down to every level.

    Local government can be very bureaucratic in nature, especially in large organizations. How can we avoid getting bogged down in red tape and ensure that our organization is fast and flexible? One way to do this is to drive leadership down. By educating, empowering, and enabling employees to make decisions, leaders allow small and agile teams to lift their organization to the next level.
    • How can your unique approach to management be a limiting factor of your organization’s success?
    • What tools can be used to empower your teams?
    • How can you change organizational culture to ensure that Department Directors support their team leaders? 
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 09/08/2022 at 1:30 PM (EDT)

    Are you struggling with retaining talent? It might be time to review your organizational culture. Watch this webinar to understand the state of your organizational culture and steps that you can take to improve it.

    Organizational culture is critical to a team’s success – 65% of employees stay in their job because they like their workplace culture. If your team doesn’t have the best culture, the return to the workplace is a great time to make some necessary improvements to start attracting and retaining the best talent.
    • What is organizational culture and why is it important to talent management?
    • How do you determine the current state of your organizational culture?
    • What can you do to improve your organizational culture and attract top talent?
    Can't attend the live event? Register and receive a notification when the archive is ready to watch. 
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 06/16/2022 at 1:30 PM (EDT)

    There are potentially four generations working in your organization, each with different traits and expectations. Join us for this webinar where we will explain why understanding their styles of working and living will help you improve productivity.

    There are five generations in the workforce today – from the Traditionalists born in the 1940s, to Gen Zers born after 2001. The changes in technology and society have been drastic, which plays a role in how work colleagues from different generations interact with each other. It is important to understand who you are and who your teammates are, in order to ensure that they have job satisfaction and are working productively as a team. 
    • What are key traits of each generation?
    • Generational traits are stereotypical. How can an employee’s personality be determined and what are examples of specific tools to assist a team of different personality types to work well together?
    • How can understanding your team’s expectations and values improve productivity?
    Can't attend the live event? Register and you will receive an e-mail notification when the archive is ready to watch.
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 05/18/2022 at 1:30 PM (EDT)

    Politics and government go hand in hand. This webinar will help you understand more about the intricate relationship of the manager council relationship and how the ICMA Code of Ethics can help keep you on the high ground.

    Have you ever heard the saying, “No city manager was ever fired for lack of competence”? Politics and government go hand in hand, you cannot have a democratic election without political discussions on the current issues of the time. We all see these issues differently based on our viewpoints. Managers typically make decisions based on data and facts while politicians might make decisions based on connections to constituent groups or ideological views. The differences in how administrators and policymakers interact are even more heightened during an election year. Join us to hear the perspectives of a city/county manager and a council member and learn how ICMA’s Code of Ethics keeps our members on the ethical high ground during a time when our political values are identified with our moral values. 
    • Why won’t council listen to you?
    • What ethical challenges come in an election year?
    • How can a manager successfully survive an election year and what are some key pitfalls to avoid?
    Can't attend the live event? Register and receive an e-mail notification when the archive is ready to watch. 
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 04/14/2022 at 1:30 PM (EDT)

    Learn about community engagement - What is it and what are tools that can help you do it well.

    We’ve all seen it play out through the media – a community leader does a poor job of relaying the message about a difficult issue and the community reacts through protests, tense town hall meetings, and angry comments on social media. Engagement with residents is about skill sets but it is also an art. Communities that do it well are often seen as utopias and those that do it poorly are labeled as dystopias. In this webinar, panelists will share different viewpoints and challenge the audience to get out of their comfort zones and consider the position of the other side.
    1. What is community engagement?
    2. The many ways to engage with the community – it is an art. What are different ways to engage with communities of different socioeconomic and racial demographics?
    3. What are specific tools on how to do it well? Hear real world examples.
    Can't attend? Register and receive an automatic e-mail notification when the recording is available.
  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 03/31/2022 at 1:00 PM (EDT)

    Are you or your community interested in taking action to address climate change, but not sure where to start? Join three members of ICMA's Sustainable Communities Advisory Committee as they give you the tools you need to get your climate and sustainability initiatives off the ground.

    Local governments in the United States vary drastically in their efforts to address climate change - while large urban centers often have extensive sustainability programs and processes in place, ICMA survey research suggests that only around 30% of municipalities have adopted any sort of plan. Factors hindering sustainability efforts are myriad, but often include lack of funding and/or dedicated staff, lack of information on how to proceed, and lack of community support. Despite these hurdles, there are still actions virtually any jurisdiction can take to begin preparing their communities for future climate-related challenges, even in areas where public opinion is divided on the topic.

    In this webinar, you'll join three speakers from ICMA's Sustainable Communities Advisory Committee as they discuss the steps their municipalities have taken to address climate change, and what you can do to get started. Topics will include:

    • How to build a framework for action
    • How to identify projects that are good for the budget and good for the environment
    • How to win over reluctant elected officials, staff, and/or citizens
    • Engagement strategies for building community support
    • How to fund your efforts and find other resources to help

    ICMA Practice Areas: [6] Strategic Leadership; [7] Strategic Planning; [8] Policy Facilitation and Implementation

  • Contains 6 Product(s)

    Back by popular demand is ICMA University's Effective Supervisory Practices Webinar Series. Based on the ICMA bestseller, this six-part webinar series is an opportunity to bring practical supervisory training to your jurisdiction without the high costs of hiring consultants.

    This six-part webinar series will demonstrate the principles covered in Effective Supervisory Practices (5th edition) and its companion study guide. Designed as a primer for new supervisors, this series is a must for any jurisdiction looking to lead change, improve customer service, or strengthen communication between supervisors and staff. Below is the updated schedule for the course:

    • Session 1: The Foundation: Roles of a Supervisor/Supervisory Leadership and Ethics (Chapters 1, 2, 3): Wednesday, March 9
    • Session 2: The HR Stuff: Ensuring a Safe, Respectful, Harassment-Free Workplace (Chapters 14, 15): Wednesday, March 16
    • Session 3: Sharpening Your Focus: Strategic Planning, Managing Workflow, and Budgeting (Chapters 4, 5, 6): Wednesday, March 23
    • Session 4: Raising the Bar: Motivating Employees and Customer Service (Chapters 12, 16): Wednesday, March 30
    • Session 5: The People Part: Hiring and Onboarding, Fostering Accountability, Evaluating Performance (Chapters 9, 10, 11): Wednesday, April 6
    • Session 6: The Great Communicator: Team Building, Communicating, Leading Change (Chapters 7, 8, 13): Wednesday, April 13

    Each 90-minute session will begin at 1:00 PM EST.

    REQUIRED READING: Effective Supervisory Practices, 5th Edition (digital version can be purchased here)

    RECOMMENDED ADDITIONAL READING: Effective Supervisory Skill Building Study Guide (textbook and study guide bundle can be purchased here)

    For any questions regarding textbooks or to request an invoice, please contact

    • Features: 
    • On-demand access
    • Easy-to-use platform
    • Seamless audio
    • Enhanced polling
    • Session quizzes

    This registration page is for single logins only. For more information about purchasing individual logins for multiple staff members, please visit this page.

    ICMA Practice Areas: [1] Personal and Professional Integrity; [4] Staff Effectiveness; [5] Personal Resiliency and Development; [6] Strategic Leadership; [7] Strategic Planning; [12] Financial Management and Budgeting; [13] Human Resources Management and Workforce Engagement; [14] Communication and Information Sharing

  • Contains 9 Product(s)

    ​Join ICMA and APA for a deep dive on how local government policies and actions affect large-scale solar development outcomes.

    Join ICMA and APA for a deep dive on how local government policies and actions affect large-scale solar development outcomes. This nine-part webinar series will begin with an overview of key themes in the new Solar@Scale guidebook [download here] followed by bi-weekly webinars that explore its eight related, but semi-independent, modules. Each webinar will feature real-world community examples and takeaways you can implement in your jurisdiction. Those who attend all nine webinars will receive a Solar@Scale certificate of completion to document their improved knowledge of large-scale solar, as well as an AICP credit for each session. Each webinar will be held live according to the following schedule:

    • Session 1: Solar@Scale Guidebook Overview - January 27
    • Session 2: Defining Large-Scale Solar Development - February 10
    • Session 3: Understanding the Market for Large-Scale Solar Development - February 24
    • Session 4: Community Planning for Large-Scale Solar Development - March 10
    • Session 5: Zoning for Large-Scale Solar Development - March 24
    • Session 6: Improving Land-Use Decision-Making for Large-Scale Solar Development - April 7
    • Session 7: Hosting Large-Scale Solar Development Projects - April 21
    • Session 8: Assisting Large-Scale Solar Development - May 5
    • Session 9: Maximizing Success - May 19

    Each session will be recorded and available on-demand shortly after the conclusion of the live event. 

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 01/26/2022 at 1:00 PM (EST)

    Join two of ICMA's most popular HR experts for a webinar on techniques for delivering more effective performance evaluations for your staff.

    While year-end performance reviews are often a source of anxiety for employees, they can also be stressful for managers as well. With salary determinations, organizational structure implications, and several other factors to consider, delivering a productive and effective evaluation can be a challenging addition to a manager's already-hefty workload. However, these reviews are one of the most crucial ways for supervisors to assess their employees' accomplishments and contributions, and are ultimately a way to promote good morale and help ensure retention of valuable staff members.

    In this webinar, you'll join HR experts Carol Granfield, ICMA-CM and Sandy Stapczynski as they review best practices for delivering constructive and actionable performance evaluations. They will discuss:

    • The specifics of performance policies and accompanying procedures to follow
    • Guidelines for appraisal interviews
    • Techniques for designing and developing rating scales
    • How to factor in employee input throughout the process

    Carol M. Granfield, ICMA-CM

    Senior Management Consultant, Municipal Resources, Inc.

    Carol M. Granfield, ICMA-CM, is senior management consultant, Director of Human Resources Services for Municipal Resources, Inc. She has 38 years of public sector management experience and seven years private sector experience. Carol has served in town and county manager positions in New England and also as director of administration in Herndon, Virginia, and as personnel director in Fairfax, Virginia.

    Carol’s expertise in human resources and labor relations includes the establishment of personnel policies, organizational and staffing studies, wage, classification and benefit studies, human resource audits, and union negotiations. She serves on the NH Public Employee Labor Relations Board and teaches Public Administration and Adjunct Professor teaching Human Resources at Granite State College of the University of NH. She is also the co-author of the ICMA e-book "Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals."

    Aleksandra (Sandy) Stapczynski

    Founder and President, Human Resources Services, Inc.

    Aleksandra (Sandy) Stapczynski, is founder and president of Human Resources Services, Inc. (HRS), a small woman-owned business located in the greater Boston area. HRS is a major provider of HR Consulting Services, particularly pay/classification/performance, to local governments in Massachusetts.

    With nearly 30 years of experience providing technical assistance to local governments in key areas of human resource management, she and her associates provide consultancy services to hundreds of New England cities, towns, school districts, counties, regional agencies, and state agencies. Sandy is co-author of the newly released ICMA e-book, Performance Appraisal Fundamentals: A Quick Guide to Fair, Consistent, and Useful Performance Appraisals. She is a contributor to ICMA’s Human Resource Management in Local Government: An Essential Guide (1st, 2nd, 3rdEditions) and has also authored an ICMA IQ Management Report on Staffing and Utilization Studies.

    She has served as adjunct professor and guest speaker at colleges/universities in the Boston area. She holds a master’s degree in public administration from the Sawyer Business School, Suffolk University, Boston, and a bachelor’s degree in government from Suffolk University.