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Products are filtered by different dates, depending on the combination of live and on-demand components that they contain, and on whether any live components are over or not.
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  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 11/17/2022 at 1:30 PM (EST)

    The pandemic has changed the workforce environment and created new challenges for all of us. This webinar will show the perspectives of two employees - one who is able to telework and one who must be present at the workplace. Learn practical ways of how to face these challenges.

    We all want to support our teammates, however, it can be difficult when that teammate is never there to help carry the load. We all struggle to ensure that our personal life does not impact our professional life, but it seems consistently more difficult to separate the two. Caregivers get calls to pick up a sick child; an employee that owns rental properties gets a call about a pipe bursting; the boss needs to have knee surgery and is out for two weeks…These challenges are a part of life, and we must accept them and determine how to best work through them if we are to maintain a successful team.
    • Hear two perspectives: the employee who had to be at work throughout the pandemic vs the member of the organization who was able to telework
    • Should we be asking, “What can I do to help the organization?” instead of “How can the organization help me?” Is this part of the generational divide? (Traditionalists are loyal to the organization while Gen Z is loyal to the position?)
    • What are some practical ways to manage a team member being away due to personal issues?
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 10/20/2022 at 1:30 PM (EDT)

    Learn how to cut through red tape and create agile teams by pushing leadership down to every level.

    Local government can be very bureaucratic in nature, especially in large organizations. How can we avoid getting bogged down in red tape and ensure that our organization is fast and flexible? One way to do this is to drive leadership down. By educating, empowering, and enabling employees to make decisions, leaders allow small and agile teams to lift their organization to the next level.
    • How can your unique approach to management be a limiting factor of your organization’s success?
    • What tools can be used to empower your teams?
    • How can you change organizational culture to ensure that Department Directors support their team leaders? 
    Can't attend the live event? Register and receive an e-mail when the archive is ready to watch. 
  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 09/08/2022 at 1:30 PM (EDT)

    Are you struggling with retaining talent? It might be time to review your organizational culture. Watch this webinar to understand the state of your organizational culture and steps that you can take to improve it.

    Organizational culture is critical to a team’s success – 65% of employees stay in their job because they like their workplace culture. If your team doesn’t have the best culture, the return to the workplace is a great time to make some necessary improvements to start attracting and retaining the best talent.
    • What is organizational culture and why is it important to talent management?
    • How do you determine the current state of your organizational culture?
    • What can you do to improve your organizational culture and attract top talent?
    Can't attend the live event? Register and receive a notification when the archive is ready to watch. 
  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 07/12/2022 at 1:00 PM (EDT)

    Join ICMA's Premier Strategic Partner MissionSquare Retirement for a webinar covering their new report on diversity, equity, and inclusion efforts in local government.

    A common corollary to serving a diverse community is to achieve a workforce that looks like that community.  This is easier said than done, particularly amidst high labor turnover and public sector retirements.  A similar challenge arises among non-diverse small or rural governments trying to attract diverse candidates to apply to jobs where they might be the first person of their demographic profile on staff.  This webinar will look at strategies local governments have implemented to achieve a more representative workforce and build a sense of inclusion and belonging that fosters improved staff satisfaction, morale, and retention.  In addition to showcasing local government managers’ perspectives, the session will also include related data from a MissionSquare Research Institute survey, focus groups, and related research.

    Thanks to a generous grant from MissionSquare Retirement, this program is free for ICMA members.

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 06/30/2022 at 1:00 PM (EDT)

    In this 3-hour workshop you will learn a strategic approach to assure all members of your team are achieving their goals and have opportunities to grow.

    For the first time in the modern era, we have four generations in the workforce. And each generation has grown up with a different world view and expectations for what they want for their careers. It’s likely you’re dealing with the complicated dynamics of leading a multi-generational team. Leading Across Generations will provide you with a strategic approach for establishing mutual benefit for each member of your team. 

    In this 3-hour workshop, you will:    

    • Explore the unique complexities leading a multi-generational workforce
    • Determine the needs of each member of your team
    • Overcome communication barriers and assumptions for optimal team collaboration
    • Harness the strengths of each of your team members, utilizing their talents where they fit best
    • Provide learning and growth opportunities to each team member to help them achieve their goals

     Practice 4: Staff Effectiveness

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 06/22/2022 at 1:00 PM (EDT)

    Join ICMA Strategic Partner Granicus for a webinar on how information architecture can take your jurisdiction's website to the next level.

    It’s not often someone calls City Hall and says, “your website is really pretty,” right? It’s more likely you’ve heard residents reach out to say, “I can't find what I need online!” Residents expect government services to be responsive to their needs, and today that means online, seamless, accessible, and secure. Having a truly usable site goes well beyond eye-pleasing design to create a fully integrated experience. To move your website beyond pretty and make it a powerhouse, the focus must be on the customer and how efficiently and effectively they can accomplish their goals. Enter Information Architecture (IA), the key to creating a modern Digital City Hall. We’ll explore what IA really is, your role in championing it, and the value of engaging residents to refine it. You’ll leave this session with awareness of how to not only make digital transformation possible, but downright doable!

    This webinar is complimentary for ICMA members thanks to the sponsorship of ICMA Strategic Partner Granicus, who will have access to registration information.

    ICMA Practice Areas: [2] Community Engagement; [9] Community and Resident Service; [11] Technological Literacy; [14] Communication and Information Sharing

  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 06/21/2022 at 2:00 PM (EDT)

    Join a panel of ICMA members as they discuss their experiences dealing with discord among their councils.

    While virtually every governing body in history has dealt with some amount of disagreement or friction between its members, the intensification of political partisanship in recent years has  increased the prevalence of incivility and discord in council chambers across the country. As a result, it is more challenging than ever for managers to remain impartial when working with their councilmembers.

    In this webinar, you'll hear from a panel of several managers as they discuss their experiences handling divided councils, and offer strategies that will help you better manage conflict and partisanship among your own elected officials. Topics will include:

    • How political polarization has changed modern council dynamics
    • Tips for maintaining neutrality during conflict between officials
    • Policies that can help establish standards of behavior

    ICMA Practice Areas: [1] Personal and Professional Integrity; [6] Strategic Leadership

    Jenny Haruyama

    City Manager, Beaverton, OR

    Jenny Haruyama is currently the City Manager for the City of Beaverton, Oregon, one of the largest and most diverse cities in the State. Jenny is the City’s first female City Manager responsible for implementing a voter approved charter change, transitioning the city from a Strong Mayor to Council-Manager form of government. Prior to working for Beaverton, Jenny was City Manager of the City Tracy, CA and City of Scotts Valley, CA.  In addition, she has over 25 years of experience working at all levels of local government. She has been a recreational assistant, intern, analyst, assistant to the city manager, department head, and assistant city manager.

    Jenny often serves as panelist for local, state, and national professional groups, and most recently spoke with the Portland Oregon Charter Review Board about form of government options. She is a California Local Governance Institute graduate at Stanford University Best Practices for Innovative Government and Executive Management and has a Master of Public Administration degree from California State University, Hayward and Bachelor of Science in Business Administration degree from San Jose State University.

    Jenny lives in Beaverton with her husband and a full house of fun - 5 children, 2 dogs, and 3 cats.

  • Contains 4 Component(s), Includes Credits Includes a Live Web Event on 06/16/2022 at 1:30 PM (EDT)

    There are potentially four generations working in your organization, each with different traits and expectations. Join us for this webinar where we will explain why understanding their styles of working and living will help you improve productivity.

    There are five generations in the workforce today – from the Traditionalists born in the 1940s, to Gen Zers born after 2001. The changes in technology and society have been drastic, which plays a role in how work colleagues from different generations interact with each other. It is important to understand who you are and who your teammates are, in order to ensure that they have job satisfaction and are working productively as a team. 
    • What are key traits of each generation?
    • Generational traits are stereotypical. How can an employee’s personality be determined and what are examples of specific tools to assist a team of different personality types to work well together?
    • How can understanding your team’s expectations and values improve productivity?
    Can't attend the live event? Register and you will receive an e-mail notification when the archive is ready to watch.
  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 06/16/2022 at 1:00 PM (EDT)

    In this 3-hour workshop you will learn the importance of difficult conversations and how to confidently initiate and participate constructively.

    Putting off a difficult conversation? We get it. It’s not easy. In fact, it takes a lot of courage to hold that uncomfortable conversation. But difficult conversations can be healthy for you and your team if you follow the process outlined in Leading with Dialogue. You’ll be able to master the art of dialogue and resolve festering issues.

    In this 3-hour workshop, you will:    

    • Consider your communication tendencies and whether they promote engagement and productivity
    • Contrast and compare the differences between dialogue and other communication approaches
    • Illustrate and apply the difficult conversation process

    Practice 14: Communication and Information Sharing


  • Contains 3 Component(s), Includes Credits Includes a Live Web Event on 06/15/2022 at 1:00 PM (EDT)

    Join one of ICMA's most popular speakers, Patrick Ibarra, for a webinar on how to attract top-notch talent by strengthening your jurisdiction's brand as a great employer.

    Maintaining a well prepared, contemporary workforce is fundamental to ensure your agency’s continuity of operations. In essence, it’s akin to a risk management strategy because what delivers services are qualified, mission-oriented people motivated to build a stronger community. At the same time, the public sector’s traditional ways of retaining and attracting top-flight talent are not always effective and are often viewed as antiquated. In this webinar, Patrick Ibarra of the Mejorando Group will outline specific steps you can immediately take to strengthen your employer brand (i.e. reputation), increase your retention of A+ performers and modernize your approach to recruitment.

    ICMA Practice Areas: [4] Staff Effectiveness; [6] Strategic Leadership; [13] Human Resources Management and Workforce Engagement

    Patrick Ibarra

    Co-founder; Mejorando Group

    Patrick Ibarra is an architect of innovation and entrepreneur of ideas, who seeks to challenge the status quo thinking of the “we’ve always done it that way” approach. With experience as a city manager and human resource director, Patrick is co-founder and partner of the Mejorando Group, an organizational effectiveness consulting firm that brings fresh thinking, innovation, and new ideas to help governments succeed in the 21st century.  Mejorando is a Spanish word meaning “getting better all the time” and it reflects Patrick and his firm’s approach as they advise top organizations and high achievers, helping them clarify their direction, focus their efforts and execute to reach the right results faster. The Mejorando Group’s clients include a variety of public sector organizations throughout the nation.