2020 Effective Supervisory Practices Session 5: The People Part: Hiring and Onboarding, Fostering Accountability, Evaluating Performance (Chapters 9, 10, 11)

Includes a Live Event on 10/29/2020 at 1:00 PM (EDT)

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Based on chapters 9, 10, and 11, this session will discuss how to hire the right people for your organization and develop a culture of accountability and performance. 

Discussion highlights:

  • Behavioral interviewing
  • New employee orientation
  • Goal setting
  • Praise, recognition, rewards
  • Performance evaluations/performance improvement
  • Coaching and counseling

Michelle Poché Flaherty

Assistant City Manager, City of Redwood City, CA

With 30 years of government experience, Michelle Poché Flaherty has held senior executive positions in federal, state and local government. She served as Deputy Chief of Staff at the U.S. Department of Transportation; Deputy City Manager of Palo Alto, CA; and is currently the Assistant City Manager of Redwood City, CA.  Michelle is a certified executive coach, published author and instructor in leadership, and subject matter expert in organizational performance management. 

Cindy Taylor

Cindy Taylor is a learning consultant for Chesterfield County, where she has worked for the past 18 years. Prior to joining the Learning and Performance Center staff, she worked as Employee Relations Administrator implementing the County’s first Employee Relations Unit. Cindy’s primary responsibilities include delivery of leadership, quality improvement and policy classes. In addition, she facilitates teams and delivers a variety of special request training for county departments and external organizations. She has a Bachelor’s degree from Virginia Tech and a Master’s in Public Administration from George Mason University. She has over 20 years of human resource management experience in federal and local government with a focus on employee relations and organizational development and training. She is certified in conducting the Myers-Briggs Type Indicator and the Conflict Dynamics Profile, an International Public Management Association for Human Resources (IPMA-HR) Certified Professional and a trained mediator Cindy has been extensively involved in coordinating professional development events for IPMA-HR at the state and regional level and reviewing certification programs for Human Resource professionals. She is a contributing author in the Leadership Secrets of Local Human Resource Officials (a cooperative effort between ORACLE and IPMA-HR) and the Kouzes and Posner Leadership Challenge Activities Book.


10/29/2020 at 1:00 PM (EDT)   |  90 minutes
10/29/2020 at 1:00 PM (EDT)   |  90 minutes
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass
Evaluation Survey
15 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available