Asking Police Chiefs the Right Questions
Recorded On: 06/15/2021
How many police officers do you really need? How well is your police department performing? Are "officers per 1,000" and "number of calls" really meaningful measures? Join Tom Wieczorek, director of the Center for Public Safety Management, as he tackles these questions and provides data that will help you rethink the workforce allocation of your police department.
You and your staff will learn how to:
- Understand the difference between “calls for service” and “workload”
- Quantify actual workloads in police departments by seasonal and weekday variables and identify whether personnel are allocated correctly
- Get the metrics you need from police departments (such as the percentage of police officers' non-committed time) to make staffing decisions
- Learn alternative strategies for handling calls for service
- Establish goals and priorities and know what you need to analyze
- Set measurable goals, identify performance problems, and apply strategies to follow the path of continuous improvement
ICMA Practice Areas:  Staff Effectiveness,  Community and Resident Service;  Financial Management and Budgeting
Director, Center for Public Safety Management
Thomas Wieczorek is an expert in fire and emergency medical services operations. He has served as a police officer, fire chief, director of public safety and city manager and is former Executive Director of the Center for Public Safety Excellence (formerly the Commission on Fire Accreditation International, Inc.). He has taught several programs at Grand Valley State University, the National Highway Traffic Safety Administration (NHTSA), and Grand Rapids Junior College. He has testified frequently for the Michigan Municipal League before the legislature and in several courts as an expert in police and fire department management. He is the past-president of the Michigan Local Government Manager’s Association; served as the vice-chairperson of the Commission on Fire Officer Designation; and served as vice chairperson of the Commission on Fire Accreditation International.
He most recently worked with the National League of Cities and the Department of Homeland Security to create and deliver a program on emergency management for local officials titled, “Crisis Leadership for Local Government Officials.” It has been presented in 43 states and has been assigned a course number by the DHS. He represents ICMA on the NFPA 1710 and 1730 Standards Committees and is a board member on the International Accreditation Service, a wholly owned subsidiary of the International Code Council.
He received the Mark E. Keane “Award for Excellence” in 2000 from the ICMA, the Association’s highest award and was honored as City Manager of the Year (1999) and Person of the Year (2003) by the Rural Water Association of Michigan, and distinguished service by the Michigan Municipal League in 2005.