Conflict Management

Workplace conflict is normal, but it’s often hard to tell when discord has moved beyond the trivial office drama into more destructive territory. If not handled well, workplace conflict can trigger harsh feelings, create fear and resistance, and cause teams to break apart. Managed properly, conflict can actually be the catalyst for improving the work environment.

Join Dr. Ruth Walkup in a webinar that focuses on conflict management and how healthy, problem-focused conflicts should be welcomed when the outcome is better processes, activities, decisions, or relationships within the organization. 

You and your staff will discuss:

  • How to keep conflicts healthy and principled
  • A theoretical model with which to view conflict
  • An introduction to basic conflict management skills grounded in emotional intelligence and interest-based dialoging principles

Ruth Walkup

Associate, Commonwealth Centers for High Performance Organizations

Dr. Ruth Walkup is an associate with the Commonwealth Centers for High Performance Organizations. She is a cultural anthropologist with more than 10 years in public service with the United States government and more than 25 years of experience in foreign assistance and development. Dr. Walkup served with the U.S. Agency for International Development in Washington, DC, in the U.S. Department of Health and Human Services (HHS) in the Office of Global Affairs of the Secretary of HHS (Washington, DC), and most recently in Zimbabwe as a U.S. diplomat directing activities of the U.S. Centers for Disease Control and Prevention (CDC).


Open to view video.
Open to view video. 90 minutes
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available