Delivering Customer Service Success

To keep residents engaged, it's important for local governments to offer them an easy way to request information and services. All too often, software legacy systems for servicing resident requests are painfully manual and inefficient. Implementing new systems can come with its own set of risks including the potential for high costs, long planning cycles, and technology that becomes dated quickly.

New cloud technologies, however, can give local governments the ability to respond to residents faster, provide greater accessibility, and deliver more transparency and accountability. Join Microsoft and AvePoint in a free webinar that will focus on how local governments can give citizens secure, easy ways to request the information and services they need by:

  • Equipping employees with more efficient tools while also arming management with advanced analytics and insight
  • Enabling faster response times and quicker issue resolution by empowering employees with comprehensive, step-by-step workflows and connecting Internet of Things (IoT)-enabled assets
  • Showcasing insight and visibility into the health of incident response trends, staffing requirements, and effectiveness

Audience: Local government managers, assistant managers, and chief information officers


Paul Olenick

Director of product strategy, Avepoint

Paul Olenick, director of product strategy for AvePoint, has more than 14 years of IT experience in areas such as development, administration, architecture, and solution design across all versions of SharePoint. He is a recognized Microsoft expert, having been named a Microsoft Most Valuable Professional (MVP) in 2012, 2013, 2014 and 2015, a Microsoft Virtual Technical Solutions Professional (V-TSP), and a Microsoft Certified Technology Specialist (MCT). As Director of Product Strategy, Paul helps to evolve AvePoint's market and product strategies as well as product marketing with focuses in sales enablement and product innovation for the Business Productivity portfolio. Paul has been dedicated exclusively to SharePoint since 2006 and has a special interest and deep expertise in Enterprise Search. He has helped clients worldwide solve business problems by leveraging SharePoint and Enterprise Search, and shares his experiences with the greater SharePoint community by contributing to books, blogging at, and speaking at industry events worldwide.


Open to view video.
Open to view video. 60 minutes
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available