Extraordinary Resilience

Recorded On: 05/29/2020

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Resilience is a critical skill for any successful leader and integral for building a healthy work environment. It IS possible to build resilience. This fast-paced session focuses on tactical, action-oriented strategies to help individuals and teams enhance their resilience, providing beneficial skills for dealing with the immediate challenges of the work environment as well as equipping attendees with meaningful skill sets for the future. 

ICMA Practice Areas: [4] Staff Effectiveness; [5] Personal Resiliency and Development

Nicole Lance

CEO, Lance Strategies

Nicole Lance is the CEO of Lance Strategies and the Managing Partner of Extraordinary Balance. A women’s leadership development expert, facilitator, executive coach, speaker, strategic planner, and promoter of self-care, she is passionately committed to helping organizations and individuals succeed in reaching - and reaching beyond - their goals. 

Nicole has extensive local government experience, serving as Assistant City Manager, Deputy City Manager, Public Works Director, Parks, Recreation & Libraries Director, Budget Manager, and Assistant to the City Manager. She holds a Master of Public Administration degree with an emphasis in Urban Governance from Arizona State University where she also taught City/County Management in the MPA program and currently serves as a curriculum advisor for the School of Public Affairs. Nicole is the co-founder of Arizona Women Leading Government, is a national partner with the League of Women in Government, and has presented at conferences for the International City/County Management Association, National Forum of Black Public Administrators, Local Government Hispanic Network, and the International Public Management Association of HR professionals.

Blending her boots-on-the-ground experience in local government with her extensive non-profit and private sector experience, Nicole delivers high-value experiences to truly accelerate organizational outcomes. Learn more about her at www.nicolelancestrategies.com

Eric Bailey

President, Bailey Strategic Innovation Group

Eric M. Bailey is the bestselling author of The Cure for Stupidity: Using Brain Science to Explain Irrational Behavior and President of Bailey Strategic Innovation Group, one of the fastest-growing human communication consulting firms in the United States. Eric has a diverse set of experiences that includes helping NFL All-Pro Larry Fitzgerald pet a rhinoceros, doing barrel rolls in an F-16, and chatting with LL Cool J on the campus of Harvard University.

Eric is the creator of the Principles of Human Understanding™, a leadership and communication methodology based in brain science and psychology. Eric’s unique style blends fact and emotion and finds ways to appeal to the analytical thinkers, the emotional feelers, and everyone in between. Eric has a unique ability to communicate seemingly complex concepts in practical, easy-to-comprehend ways, aiding in self-awareness and knowledge retention.

Eric has been featured on CNN, Huffington Post, Forbes, the Like a Real Boss Podcast and has helped leaders and teams across the world see common problems from new and different perspectives. Eric works with Google Inc, the US Air Force, Los Angeles County, the City of St. Louis, MO, Phoenix Police Department and many more. Eric also runs a YouTube series of 2-minute executive lessons called The Walking Meeting (www.thewalkingmeeting.com). 

Eric has a Master’s degree in Leadership and Organizational Development from Saint Louis University and is a lifetime learner of human and organizational behavior. When not working or researching, you can find Eric and his wife Jamie racing on their road bikes, being cheered on by their three children.


05/29/2020 at 2:30 PM (EDT)   |  90 minutes
05/29/2020 at 2:30 PM (EDT)   |  90 minutes
Evaluation Survey
15 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available