Free Webinar: A Guide to Cost-Efficient Service Delivery

Recorded On: 11/19/2020

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While the demands for services have been increasing due to the pandemic, local governments are facing a $500 billion dollar shortfall in the next few years. Governments are having to do more with far less while needing to ensure compliance is high for revenue-generating services. So how do you reduce the total cost of service fulfillment, while dealing with an ever-changing pandemic environment, and improving the citizen experience? 

Join Granicus in this live event where we cover how modernizing service delivery can provide multiple benefits for multiple functions within your local agency, and why it will take days, not months, to transform a multitude of services. 

Register for this webinar to learn: 

  • What cost savings modernizing services can bring 
  • How to add more valuable time back into your staff’s day 
  • How to improve licensing, permit, and other service compliance 
  • The role in modernizing services in creating better civic and staff engagement 

This webinar is complimentary thanks to the sponsorship of an ICMA Strategic Partner who will have access to registration information.

ICMA Practice Areas: [10] Service Delivery; [12] Financial Management and Budgeting

Hilary Jones

Customer Ambassador, Granicus

Hilary Jones has had a long career in public services having worked at local, regional, and central government levels with a focus on delivering quality public services. She has successfully developed and delivered major transformation programs in response to government austerity measures and the need for modernization and reform at an executive level. She is currently a Customer Ambassador for Granicus, where she can help many government agencies at once with their digital transformations.

Jake Sager

Product Management Professional, Granicus

Jake Sager is an award-winning Product Management professional at Granicus who creates technology solutions that foster resident engagement. Additionally, while at BCG Digital Ventures, Jake transformed digital strategies and enterprise software for Fortune 500 companies. Jake holds an MBA from the Daniels College of Business at the University of Denver. Jake is also Pragmatic Marketing Certified.


11/19/2020 at 1:00 PM (EST)   |  90 minutes
11/19/2020 at 1:00 PM (EST)   |  90 minutes
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1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available