ICMA Free Coaching Webinar - Leading Your Community in an Era of Anxiety: How Do You Make Sure You Hear Them and They Hear You

Recorded On: 09/15/2021

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No one can deny that 2020 was a year of uncertainty and anxiety. However, every experienced manager knows that challenges can arise at any time. Good leaders work to build effective two way communication and develop relationships in their communities during good times so that they are better prepared to handle a crisis. 
  • 1.  The importance of establishing quality relationships with your community and its institutions BEFORE the crisis.
  • 2.  Best methods for emergency communications with the community—those affected and unaffected by the crisis.
  • 3.  Creating quality community conversations to lead forward and out of the crisis. 
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Jennie Vana

Media Services Director

Des Plaines, IL

Jennie Vana is a strategic and accomplished leader with 25 years of experience in communications and engagement, public and media relations, and creative storytelling through multi-media. Jennie also has extensive experience in crisis communications and emergency response.

 In January 2021, she joined the City of Des Plaines as its Media Services Director. Des Plaines is a Chicago suburb located just north of O'Hare International Airport with about 60,000 people). Jennie is responsible for managing and coordinating various communications and outreach efforts for the City, including traditional media relations, social media, marketing, print and digital communications, video production, and internal communications/engagement.

 She served for 12 years leading the Lake County, IL communications team earning numerous national awards for their effective and innovative communications projects.

 Jennie started her career as a television news reporter, first as a one-man-band reporter and anchor in Georgia, and then as the lead reporter for the CBS affiliate in Tallahassee, FL. Jennie earned her bachelor’s degree in journalism from Northern Illinois University. Jennie earned her Accreditation in Public Relations (APR) in 2011.

Jennie combines passion, energy, creativity and strategy to deliver authentic communications that aims to build trust, foster relationships and citizen participation and improve public health and well-being.

 She has served in several volunteer leadership roles, including serving on the Board of Directors for the City, County, Communications and Marketing Association (3CMA).

 Jennie's happy place is at the lake or at the beach with her husband, two young children, two dogs and extended family. She also enjoys food, wine and traveling.


Martin Carcasson, Ph.D.

Professor and Director, CSU Center for Public Deliberatoin

Colorado State University

Martín Carcasson, Ph.D., is aprofessor in the Communication Studies department of Colorado State University,the founder and director of the CSU Center for Public Deliberation (CPD), andformerly the chair of the National Coalition for Dialogue and DeliberationBoard of Directors. His research focuses on helping local communities address“wicked problems” more productively through improved public communication,community problem solving, and collaborative decision-making. The CPD is apractical, applied extension of his work, and functions as an impartialresource dedicated to enhancing local democracy in Northern Colorado. Dr.Carcasson and the CPD staff train students to serve as impartial facilitators,who then work with local governments, school boards, and communityorganizations to design, facilitate, and report on innovative projects andevents on key community issues. 

Kendall Martin

Communications Director

Alliance San Diego

Kendall Martin is the Communications Director at Alliance San Diego. He recently served as a Communications Manager at Metro which is the regional government for greater Portland, OR.

 Kendall’s current role involves planning and administering a communications portfolio that includes message development, programming and media relations support for Alliance San Diego and multiple community-based coalitions. He manages a team of communications staff charged with ensuring the consistent, relevant and timely delivery of public-facing information on topics such as police accountability, immigration rights, economic and social impacts on border communities, protection of voting rights and education reform. His broader experience includes developing communications strategies and campaigns for public affairs, marketing, and community involvement organizations. He strives to ensure that historically marginalized communities are not only informed and motivated by the mission of Alliance San Diego, but also have a platform to exercise their democratic rights to hold elected officials accountable for their decisions.

 Kendall is a proud member of the IAP2 USA board. He is also a proud husband and father to three sons who all thoroughly enjoy outdoor activities and travel.


ICMA Free Coaching Webinar - Leading Your Community in an Era of Anxiety: How Do You Make Sure You Hear Them and They Hear You
09/15/2021 at 1:30 PM (EDT)   |  90 minutes
09/15/2021 at 1:30 PM (EDT)   |  90 minutes
Evaluation Survey
6 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available