ICMA Free Coaching Webinar - Response to Emergencies That Impact All Citizens: Rights of the Individual vs Health and Welfare of Community

Recorded On: 03/17/2021

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Description: How do Ethics play a role in emergency response? One way is in the determination of when the rights of the individual should be sacrificed to keep the entire community safe. What does that decision making process look like? And how does a community enforce such a mandate?  Join us for an exciting discussion on these ethical questions.
  • What are the key factors involved in making a decision to restrict individual liberties for the benefit of the entire community? 
  • How should our ICMA Code of Ethics be considered when weighing decisions that could negatively impact our individual constituents for the benefit of the whole?
  • How do local government services change when confronted with a natural or manmade disaster or other situation that is a risk to our community? 
  • How do we safeguard the physical and mental health of our employees when responding to this less-than-normal situation? 
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This webinar is sponsored by ICMA-RC, ICMA Premier Level Strategic Partner

Randall Reid

ICMA Southeast Regional Director


Randall (Randy)Reid serves as Southeast Regional Director & Director of Performance Initiatives for the International City and County Management Association.  He over 40 years of experience in local government serving as the County Manager of Martin, Alachua, and Sarasota County in Florida, and as the City Manager of Green River, WY and Titusville, Fl. Mr. Reid started his career as an intern in Vandalia, Ohio, rising to Assistant City Manager.

Randy has served as President of the Florida City and County Management Association (FCCMA) and the Great Open Spaces City Management Association (GOSCMA). He has chaired the FCCMA Ethics Committee and served on the Florida League of Cities Board of Directors, the Alliance for Innovation Board of Directors and the Florida Association of Counties Foundation Board. He has served on many ICMA committees and chaired the ICMA Sustainable Communities Advisory Committee. He holds a Master of Public Administration Degree (MPA) from the University of Dayton and a BA in Public Administration from Miami University of Ohio.

 Reid is a father of three, life member of the National Eagle Scout Association, a Rotary International Paul Harris Fellow, a frequent conference speaker and currently serves as Practitioner in Residence and Courtesy Assistant at the Bob Graham Center for Public Service at the University of Florida, which has a focus on civic engagement and education. He resides in Gainesville, Florida.

Opal Mauldin-Jones

City Manager Lancaster, Texas

Lancaster, Texas

Opal Mauldin-Jones is the first African American woman to be appointed to the role of City Manager in the City of Lancaster, Texas. Appointed in February 2011, Opal has been serving the residents of Lancaster in various roles since 2003. Through Opal's leadership, the City of Lancaster received the distinct honor of being named a 2019 All-America City award winner. Opal’s leadership philosophy is “Continuous Improvement and Excellence in the Quality and Deliverance of Service to Residents”. She ensures her staff continuously serves the City of Lancaster with P.R.I.D.E. (Productivity, Resourcefulness, Integrity, Dedication, and Excellence).

Opal currently serves on the TCMA Board of Directors as Director-at-Large, the Best Southwest Partnership Board of Directors, and the North Texas Commission Board of Directors. She has received various awards and recognition throughout her career. In 2019, Opal was named Outstanding Texan for State District 109 by the Texas Legislative Black Caucus and she received the ELGL Trager Award which recognizes the top influencers in local government. Opal was recently recognized by the Municipal World Magazine as a 2020 Woman of Influence in Local Government award recipient.  Opal is an active member of the International City/County Management Association (ICMA). She currently serves on the ICMA International Committee.

As a native Texan, Opal takes personal pride in serving the community of Lancaster implementing innovative ideas that are certain to keep Lancaster as a trailblazing city. Her public service legacy is one of excellence that truly embodies the selfless work of public servants dedicating their lives to the common good of their community.


Francis Robustelli

Interim City Manager San Leandro, California

San Leandro, California

For the past 25 years, Ms. Fran Robustelli has served in executive roles with special districts and city governments. With previous specialization in human resources, Ms. Robustelli is also skilled in a wide range of other City service areas, including economic development, budget & risk management, and emergency services. Since December 2020, Ms. Robustelli has been the interim city manager for the City of San Leandro. Ms. Robustelli took charge of the city manager position amid the coronavirus pandemic, calls for police reform, budget shortfalls, and City Council leadership changes. The past several months have been one of the busiest times in her public sector career. However, Ms. Robustelli determines daily to meet the unpredictability and challenges with the traits of servant leadership, consensus building, and strategic communication.   


03/17/2021 at 1:30 PM (EDT)   |  90 minutes
03/17/2021 at 1:30 PM (EDT)   |  90 minutes
Evaluation Survey
6 Questions
1.50 ICMA CE credits  |  Certificate available
1.50 ICMA CE credits  |  Certificate available