Whether it’s the number of calls for service, dollars spent, or hours worked, performance management is essential to knowing what’s going right, what’s going wrong, where you can improve – and by how much. As valuable as this information is, performance management can be a daunting exercise for an individual jurisdiction – particularly one with limited resources and staffing.
Instead of undertaking this effort on their own, many jurisdictions are banding together, setting shared priorities, and divvying up the work and cost that goes along with performance management. Join us in this webinar to hear how jurisdictions in Arizona, Florida, and elsewhere around the country have worked together to share the workload, agree on priorities, and reap the benefits of pooled data analysis.
You and your staff will discuss:
- -The benefits of performance management consortia
- -How to form a consortium
- -Setting shared goals
- -Reducing employee burnout
- -Improving data accuracy
Senior Research Associate, ICMA
Gerald Young is a Senior Research Associate with the Center for State and Local Government Excellence and the ICMA Research and Policy Team. He joined ICMA staff in 1998, and since that time has worked on performance management, as well as research into state and local government pensions, health care, employment and compensation, smart communities, and leadership practices. He also served for eight years in local government with the cities of Loma Linda and Chula Vista, California. He earned an MPA from the University of Kansas, and bachelor’s degrees in Mathematics/Computer Science and Political Science from Loyola University Chicago, and is the author of ICMA’s e-book “Getting Started: A Performance Measurement Handbook”
Assistant City Manager, city of Scottsdale
Brent Stockwell serves leaders with results-oriented analysis and clear communication to aid decision-making. As strategic initiatives director for Scottsdale, Arizona, he coordinates citywide initiatives such as performance management and strategic planning, as well as special projects for the city manager and executive team. Brent has worked in Scottsdale since 2002 in a variety of positions including citizen liaison, assistant to mayor/council, and acting city auditor. Previously, Brent worked for the cities of Mesa, Arizona, and Federal Way, Washington. Brent initiated the Valley Benchmark Cities with the 11 largest cities in the Phoenix metropolitan area, the Alliance for Innovation, Arizona State University and ICMA Analytics. Brent has presented at conferences for the Arizona City/County Management Association (ACMA), the Association of Government Accountants (AGA), the Association of Local Government Auditors (ALGA), the Government Finance Officers Association (GFOA) and the City/County Communications and Marketing Association (3CMA), and conducted dozens of training courses in Scottsdale on ethics, communications and performance management. Scottsdale has received certificates of excellence in performance measurement from ICMA Analytics, certificates of excellence for the citizen-friendly annual report from the AGA and special performance measures recognition from GFOA. He currently serves on the ACMA executive board. Brent earned a master’s from the University of Washington and a bachelor’s from Kansas State University.
Susan Boyer, ICMA-CM
Executive Director of the Florida Benchmarking Consortium
Susan Boyer is an ICMA Credentialed Manager and a former City Manager with over 25 years of municipal management experience in Florida. She has served as the Executive Director of the Florida Benchmarking Consortium for the past 5 years.